I've shipped over 1000 packages outside the US in the past year. Dealing with customs and the papers required to clear customs can be a real bitch. That's the reason why most makers and dealers wont ship outside the US, its to much of a hassle. All I can say is I apologize this transaction became such an issue, I hope you can understand I went completely out of my way to track down that package and reissue the correct information the post office needed to get that package out to you. We are working on getting more dealers worldwide so we wont have to run into problems like this.