"if a person has a problem to contact the maker or dealer first. If you are not happy by the result then by all means post on the forums, but give the maker a chance to correct it first."
"Give them the chance first before venting then if you're not satisfied, vent away."
I see no reason why someone must first go to customer service and see if they get a knife repaired/replaced before coming to the forum and telling us of a problem with a knife that they purchased. QC is part of the process of getting a knife into the market and if they're falling down on the job occasionally, potential purchasers should know about it. Having to get a problem resolved by customer service before it can be used, would affect my thoughts about purchasing any knife.
If customer service does their job and resolves the issues, it's only fair if the buyer comes back and tells us about it. But I want the information about the problems and the resolution. Both are important to a knife buying decision.
WANTED: Brian Goode Companion