You have the right to complain if it shits the bed no matter how cheap or expensive it was. Nowadays though, a tool that does what its supposed to do without fuss is not enough. Now people expect a perfect example in every way down to inconsequential visual imperfections that don't impact at all on its fitness for purpose, and would have been laughed at if you raised the same concerns people complain about nowadays with a seller a few years back.
if the handle is loose or the bit is chippy or something on the $150 axe then complain away. If the grind is slightly uneven or you can see where a belt sander was used...get over it.
I work in online retail and the crap some people complain about is simply astonishing. Logic need not apply. Entitlement is strong. Must be the millennials? lol