That certainly doesn't sound good.
In the interest of adding a glimmer of hope, being from Vermont I know first hand that a lot of providers have very spotty service here. We did also just get hit by a big snow storm that aligns with what he's saying.
Not saying you're not being scammed, just saying that some of his info seems legit.
Hope it all works out!
"We shall not cease from exploration. And the end of all our exploring will be to arrive where we started and know the place for the first time."
- T.S. Eliot