A test of the Cutco Forever Warranty.
Five or so years ago I bought a Cutco paring knife with a ~2” blade at a second hand store for $1. The tip had been broken off by some type of abuse, but I easily reprofiled it and sharpened it up. It has served kitchen duty for some time, and has been one of my favorites for processing large quantities of apples or other fruits. It has a large ergonomic handle, and I don’t have to worry if the wife or kids throw it in the dishwasher.
This year I was driving through the countryside and picked up a large pumpkin from a local farmer. The day before Halloween I was carving it with my daughter. I plunged the Cutco paring knife into the pumpkin and started to make the first straight cut when the tang of the knife snapped at the first rivet, and the blade was left in the pumpkin. I had not torqued the knife. At first I was just going to toss it away, but then I thought that this would be a good chance to test the Cutco forever warranty that is used as one of the major selling points of these knives. I decided to run the test with no mention that I would later post the results on Bladeforums.
The Cutco forever warranty states
If at any time you are not completely satisfied with the performance of your CUTCO product, we will correct the problem or replace the product with the same item in the current style.
I went to the Cutco website and got the address for returns. I shipped the knife off to them around Nov 1 with a note telling what happened. On Nov 12 I received an email acknowledging that they had received my knife. On Nov 15 I received another e-mail stating that my service was complete and being shipped back to me. On Nov 16 I received a brand new replacement paring knife.
The knife I sent had a brown handle, and the new replacement had a white handle. I like the look of the brown better, and if I had a complete set the different handle color might be an issue for me. As it is, I am nothing but pleased with the service. The knife was replaced with no questions asked. It obviously had many years of use on it, and the tip had been reprofiled.
The results of this test indicate to me that Cutco does indeed stand behind their knives. I still would not buy their knives at the retail price, but I have to admit that the one I have has been a fine user, and was replaced immediately with no questions when a problem developed. I have to admit, I was a little surprised.