This belongs in GB&U. Perhaps a moderator will move it or you could post a duplicate thread over there.. In the meantime, if I were you, I would go and do a search over there to determine if they have been any previous rep over their with other members prior to this mess..
BTW, How come after the second order 10 days later you haven't called UPS if you have a tracking number to inquire with them where the
f*%# your parcel is.. Or have I missed something?
Good luck in any event..