All RICK HINDERER KNIVES products are guaranteed against material defects and workmanship, and they carry a life time warranty. Our guarantee is void if the knife has been abused beyond normal wear and tear, altered from their stock condition, or used beyond what are considered normal parameters for the tool. It will be left up to us whether to repair or replace damaged or defective items.
As long as Rick is breathing we will warranty at no cost to you, any material defects or workmanship that have a direct effect on the usefulness of the tool, or it's intended purpose. Normal wear and tear issues like stripped screws, worn and scratched finishes, bent clips, blade wear, etc will fall under refurbishing, and there are fees associated. We also will not do warranty work on "pimped" or altered knives. Repairs to or worked performed on your knife by any source other than us, voids the warranty. Our warranty does not cover damage caused by abuse, misuse, loss, improper handling, alterations, accident, neglect, disassemble, or improper sharpening. So if you have drilled any holes, interchanged parts between knives, installed parts that did not come from our shop including scales, screws, washers, etc, altered the knife with a file, sandpaper, dremel tool, or had the blade reground, anodized parts from a 3rd party then your warranty is void. We also do not cover lost parts like, screws, clips, Lock Bar Stabilizers, etc. If your blade is not perfectly centered when in the closed position, this is not a warranty issue. If we determine there is a defect in the materials or workmanship, we will repair, or replace the product. If we determine that it is something other than a defect in workmanship or materials, we will inform you if the product can be repaired and your cost. If we cannot repair the knife, we will return it to you and depending on the severity we may recommend that it should be removed from service. If your knife has been abused or has seen hard use for a long period of time, it is possible that the useful life of the product has been exceeded.
We will refinish a stock - unaltered knife for you, the cost for refurbishing varies depending on the work involved. We offer 3 types of refurbs - Bead Blast, Sand Blast, and Tumbled, we no longer refurb satin blade finishes. Most complete refurbs run around $65.00 + shipping. Before you send a knife to us, please contact us prior for details. We do refurbs when time and opportunity present themselves so we can provide a quick turnaround. It is not an open door policy, because there are times when we won't be able to get right to it and we don't want it to sit here in the shop.
*Rick is no longer refurbishing custom - satin finished blades*
Services we do not offer:
* We will not change the original finish, so for example we won’t tumble a knife that was originally blasted
* We will not do “custom” detent work. This would relate to having trouble flipping your knife without using wrist, we do not stiffen detents. Or in the case of someone who finds the detent too stiff, we do not lighten them either.
* We do not change or alter the lock bar engagement.
* We do not do regrinds of any sort
* We do not mark blade steel types after the knife has left the shop
"Pimped Knives" User modified or Altered
We are going to continue to stress that we will not work on pimped knives or altered knives, period. This includes refurb or warranty work. If your knife is left in stock condition, we will have your back, if you chose to modify it in anyway, please remember you are doing it at your own risk.
General Information regarding XM-18 sales
We do sell production XM-18's and XM-24's directly to active military personnel and first responders (LEO, EMT, EMS). All other XM-18 sales go through our dealers. Hand ground custom knives are primarily available at knife shows throughout the year. We do not take orders for hand ground customs.
XM Folder Retail Prices
XM-18 3" Production Model $385.00
XM-18 3.5" Production Model $385.00
XM-24 Production $550.00
Show prices for hand-ground customs vary depending on how they are configured, 3" and 3.5" XM-18's start at $550 with a G10 scale, the XM-24 with G10 is $700.
We do sell the following knife hardware - handle screws, clip screws, pivot washers, pocket clips, and filler tabs
We DO NOT sell: Folding knife blades, locksides, liners, pivots, handle nuts, thumbstuds, or stop pins. If your knife requires one of these parts contact us for service.
We do offer sharpening as a service, the cost is $15 this includes return shipping in the USA.
International Orders and Shipping
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Rick Hinderer Knives, the recipient is the importer of record and must comply with all laws and regulations of the destination country. We ship USPS Priority and Express Mail International, the charges will based on the weight and destination. The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the USA. Additional charges for customs clearance are the recipient’s responsibility. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. When customs clearance procedures are required, it may create delays beyond the original delivery estimates. We will not process a refund or replacement on any international shipment that does not reach its destination whether lost, seized or damaged.