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Thread: USPS says package delivered... but no package...

  1. #1
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    USPS says package delivered... but no package...


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    Howdy folks-

    I bought something from a gent who sent it USPS w/ delivery confirmation. The site said it was out for delivery this morning, with an expected delivery date of today, then it said it was "Delivered" this afternoon. Well I get home only 2 hours after the listed time and no package. Not on the porch, not at the manager's office.

    Anyone had this happen? Most likely that it got stolen? Crooked neighbors/delivery guy?

    I've not had this happen before...

  2. #2
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    Call the post office. Ask to speak to a supervisor. Have the supervisor check with the letter carrier to find where he left it.

    Speculation is meaningless, each situation, neighborhood, incident is different.

  3. #3
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    Delivery Confirmation just indicates that it was delivered somewhere. Maybe not where the addressor intended, however.

    What Brother Esav said. And the sooner the better, before the letter carrier's memory fades.

  4. #4
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    Similar situation here. mailed a knife to Peoria, Il May 28th, sent it first class with DC. After about 8 days, no delivery. The package overshot it's destination to the tune of Warrensdale, PA. I called the USPS, spoke with a supervisor and I was given a case #, and received a call from the main office in Phoenix, AZ.

    A really nice lady "Nancy" had called and was more helpful with the process of locating the knife that I would have expected. She called PA, and the Chicago sorting stations, looking for the knife. It was delivered last Friday. She called today and asked if the package had been delivered in good condition. I was really impressed with the service. THis person went the extra mile for me. She addressed all my concerns, returned phone calls on a timely basis and was very polite.
    +1 for the USPS.

  5. #5
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    That happened to me when I baught my Spyderco Bushy. I called the Post office, they spoke to the carrier that scanned it, and all they said is, "it was delivered".... Amazingly 7 weeks later it did show up. I did get an I'm sorry from the carrier that scanned it and said it was delivered originally..

    Good luck Will

  6. #6
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    Thumbs down

    I lost a $700 knife exactly the same way......signed for and delivered but not to me.

    I printed out the persons signature, took it along with me to the PO, got a supervisor, signed several pieces of paper in his presense....the signature on the print-out was not even legible.....and then he told me he'd personally check it out since he knew the carrier and was sure they would never make such a mistake.

    It happened this time of year when school was out and by the looks of the signature, it was some kid hanging around the house when the postman came knocking on the door and basically gave him a $700 custom knife that belonged to ME!!!

    Long story short, he never got off of his lazy a$$ to check anything, the situation was never resolved and I got screwed because the supervisor nor the post office gave one whit about the missing package and basically called me a liar.

    Sorry to hear your story and good luck.....hopefully you won't need it.
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  7. #7
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    This happened to me a few weeks ago. It was on a Friday. The USPS website said my package was out for delivery then it showed it was delivered. Well no package on that Friday. I was worried that perhaps someone in the neighborhood had sticky fingers on the one day I had my German Shepard tied up while I was at work. But on Monday it arrived perfectly in tact. So I don't know if the USPS driver incorrectly scanned it or what but at least in my case it did finally arrive. Hopefully this is what will happen here as well. I agree with contacting the post office and see what's up. Good luck.

  8. #8
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    I had a carrier in North Carolina change his scanner zip code to a Colorado zip to make it appear as if it was delivered to the wrong state altogether. Little did he realize that part of the scan was the identifier of the scanner serial number itself; which the NC postmaster confirmed was his. But they never did anything. So there are crooked carrier's, but that is the only incident that I know about.

    But if the DC shows it delivered you don't have a leg to stand on if you did not get insurance. I once had my carrier deliver me a envelope with the end busted out and nothing but air inside. I laid into him pretty good for scanning it delivered and leaving it on my porch (I was in the house and found it 20 seconds after he left). Because he eliminated my ability to refuse delivery and have any kind of claim whatsoever.

    If you do get insurance it gets treated with a whole different level of respect; because they are covered regardless of how / when they are lost or damaged from the time it leaves his hands until the time it is in yours.

  9. #9
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    Quote Originally Posted by Dawkind View Post
    I lost a $700 knife exactly the same way......signed for and delivered but not to me.

    I printed out the persons signature, took it along with me to the PO, got a supervisor, signed several pieces of paper in his presense....the signature on the print-out was not even legible.....and then he told me he'd personally check it out since he knew the carrier and was sure they would never make such a mistake.

    It happened this time of year when school was out and by the looks of the signature, it was some kid hanging around the house when the postman came knocking on the door and basically gave him a $700 custom knife that belonged to ME!!!

    Long story short, he never got off of his lazy a$$ to check anything, the situation was never resolved and I got screwed because the supervisor nor the post office gave one whit about the missing package and basically called me a liar.

    Sorry to hear your story and good luck.....hopefully you won't need it.
    I wonder if any USPS employees here could tell us if the carriers are required to deliver packages to someone inside the house (as opposed to someone hanging around the sidewalk who says, "here, I'll take the mail"). I recall a letter carrier once not giving me the mail when I was in my car in my driveway, insisting he had to put it in the box.

    Anyone know if there are rules about this? Might have obviated your problem, Dudley.

  10. #10
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    I had a package delivered to my house on Saturday. The box was really smashed up and the one end was practically open already. I looked inside and didn't see the knife I was expecting, just some little 1 inch leather container that was taped up. I was bumming out at that point and then noticed it was addressed to someone up the block from me. I closed it back up as well as I could and walked it up to the guys house. I would bet that packages get delivered to the wrong house quite often.
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  11. #11
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    I had a mail lady that did not want to dig the package out but scanned it as delivered when she got back to the PO that afternoon.I went to check on it the next day,they said it should have been delivered.When they called her she said she did not have time to find it the day before and was delivering it that day.She was wrote up over it and fired not long after that as from what I heard did things like that all the time.It boiled down to that when she scanned it as delivered and then took it home to bring it the next day she in fact stole the package for a day.
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  12. #12
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    Quote Originally Posted by Esav Benyamin View Post
    Call the post office. Ask to speak to a supervisor. Have the supervisor check with the letter carrier to find where he left it.

    Speculation is meaningless, each situation, neighborhood, incident is different.
    Quote Originally Posted by powernoodle View Post
    Delivery Confirmation just indicates that it was delivered somewhere. Maybe not where the addressor intended, however.

    What Brother Esav said. And the sooner the better, before the letter carrier's memory fades
    .
    +1 to all the above.......

    Happened to me a couple of times.... delivered, just not to me.
    Similar address and the guy just calls me when he gets one of my packages...

  13. #13
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    To me the whole Idea of having to pay extra insurance is a ripoff.

    Think of your job. Could you imagine charging your customers insurance (EXTRA) just so you did the job right.

    You pay for them to deliver the package...they accept the job...they should make it right...PERIOD!

  14. #14
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    Quote Originally Posted by craythegray View Post
    To me the whole Idea of having to pay extra insurance is a ripoff.

    Think of your job. Could you imagine charging your customers insurance (EXTRA) just so you did the job right.

    You pay for them to deliver the package...they accept the job...they should make it right...PERIOD!
    There are risks other than PO employees that don't do their job.
    Bad packaging, crushed boxes, breached boxes, transportation accidents, interlining or partner carriers (re: rail/plane/truck). Insurance is a must.

  15. #15
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    Quote Originally Posted by IamMatt View Post
    I wonder if any USPS employees here could tell us if the carriers are required to deliver packages to someone inside the house (as opposed to someone hanging around the sidewalk who says, "here, I'll take the mail"). I recall a letter carrier once not giving me the mail when I was in my car in my driveway, insisting he had to put it in the box.

    Anyone know if there are rules about this? Might have obviated your problem, Dudley.
    Having spent a fair amount of time chasing a postal hassle, I can tell you that

    1) Unless you have a sig confirmation required, they can just leave it.

    2) The postal carrier can simply give it to someone suggesting they will take it inside. Mine does that with me, even if I am getting mail for the neighbors.

    3) The post office is, by act of Congress, NOT liable for any letter, parcel or package entrusted to them

  16. #16
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    Quote Originally Posted by craythegray View Post
    Think of your job. Could you imagine charging your customers insurance (EXTRA) just so you did the job right.
    Yes, most good size business pay "key man insurance" for protection against bad business decision law suits,


    Quote Originally Posted by PorcupineMtns66 View Post
    There are risks other than PO employees that don't do their job.
    Bad packaging, crushed boxes, breached boxes, transportation accidents, interlining or partner carriers (re: rail/plane/truck). Insurance is a must.
    We used a roller conveyors to move packages from packers to shipping stations. If a packer didn't use a tote or overfilled it Priority envelopes on the rollers could slip through. I would try and remember to check the rails below those rollers on my way out at night, especially around Christmas, and would sometimes find several envelopes just hanging around.

    Personally, aside from recovering the funds, I kind of think of insuring as a flag to carriers for more attentive handling since a loss is going to be questioned and investigated.

  17. #17
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    Quote Originally Posted by PorcupineMtns66 View Post
    There are risks other than PO employees that don't do their job.
    Bad packaging, crushed boxes, breached boxes, transportation accidents, interlining or partner carriers (re: rail/plane/truck). Insurance is a must.
    +1

    Well said.

  18. #18
    There are risks other than PO employees that don't do their job.
    Bad packaging, crushed boxes, breached boxes, transportation accidents, interlining or partner carriers (re: rail/plane/truck). Insurance is a must.
    +4

  19. #19
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    Has anyone here ever file an insurance claim with the postal service ?? According to there rules plus my post master told me this , that proof of value must be shown . A receipt of cost and payment from you as well as from the maker ( if this is a custom made knife ) is not valid proof of value . They need to be appraised and that does not always get excepted from what I've read .
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  20. #20
    What are we talking about a custom knife or what? I just spoke to my Postmaster last week and she told me any sort of receipt of purchase would be fine. You need your receipt or get a copy of one. A printout from PayPal if you bought the knife through that route as well. Just something to establish the value. A least at my Post Office that's what flies.

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