I am in the middle of dealing with Case now, I wanted to go to them directly before I even put forward my problem (with a very nice ,and expensive knife).......so I cant real comment just yet on the service that Case give...but I most certainly will at the end-good or bad.
The off-centered blades that cause rubbing to me is not acceptable from a establishment that advertises true quality....that along with the gapping and play in the blades would cause me to supply photos as well as a descriptive complaint to them, along with the recommendation that if it couldnt be corrected-then it be replaced.
I absolutely love the trappers, and I think you have two very nice looking knives there...please keep us informed how you get on here-as this is a learning curb here for most.
I forgot to mention...I wasnt entirely impressed with Case the way the e-mailing started after I explained the fault in the knife ( a broken spring!! ), minimal and un-detailed responces that cuased me to have to reply to ask of the next procedure step...to me this is a bad start, especially when I start the conversation very politely etc.
Last edited by Campbellclanman; 04-21-2011 at 03:44 PM.
Reason: added comment
Gary Watson 16 Nov 1956 - 21 Dec 2009. Missed Incredibly.
Really interested in the HJ Pattern - always looking.