Anyways, Chris is doing the same thing (with mark-up), that's how a business makes money, simple economics, difference is Ernest will take care of all your warranty issues with a smile on his face as he does it.
So, how do you know that the knife wasn't abused before you bought it?
A few shared. A few. "Many" have had great experiences.
They are making more than you think, but Money has nothing to do with it. If you have such high standards stand behind your product and have a no questions asked warranty. Thats what people are paying the brunt of the money for (the warranty and the tolerances). If a sebenza doesnt have that then its just like every other knife.
I've emailed them about two things, one email was answered that night. One was never answered, I called and had an answer in minutes. It is so much easier than exchanging email's, that process could last for weeks.
Unfortunately probably too late now if they are only working four days a week (I assume M-Th). Just call them on Monday first thing and get an answer.
I don't understand why people are so quick to defend CRK. Lets forget all we know about knives and remember we are talking about a $400 or more pocket knife. Let that sink in for a minute. That is groceries for a month for some families. Or a car payment. When people are paying that much money, at a time when money is hard to come by. CRK should fix the knife. Don't try to argue this point cuz its true.
This entire thread confuses me. Why is it that some posters have never had a warranty issue while others have had enough problems that they can compare the warranty service of different manufacturers?
I know nuh-thing.
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