Picked up one of their carbidizers maybe a month ago now. I did maybe half a dozen blades and a dozen locks, but in the middle of a lock it stopped applying the carbide.
I shot them an email, got a response a day later, and had it shipped out to them last Friday, with it arriving to them this past Monday. I received an email today saying it was fixed and being mailed to me.
It was no charge to fix, and I was told their products have a lifetime warranty. They didn't ask me a single question; it was simply repaired and sent back.
I was a bit worried when it stopped working (would they fix it? would they charge me? how long will it take?), but after going through this all, I have to say don't hesitate to buy their products!
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