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Thread: Case comes Through!

  1. #1
    Join Date
    May 2011
    Location
    Frisco, TX
    Posts
    870

    Case comes Through!


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    Today, i Received my two new Peanuts that I felt compelled to send to Case. I am a very happy camper! You may recall the mini rant I posted regarding the fit and finish on both knives. Actually the specific issue was the strong scale side bias of both blades on both knives.

    Mary Ann, at Case took care to oversee the repair process. As they were brand new knives, she is also covering freight.

    The knives are PERFECT! perfectly centered with beautiful walk and talk.....only thing missing is a nice grey patina....but we will work on that.

    I have a particular affection for the yellow peanut, and will put it I'm my pocket for at least a one month test drive. May supplement with my small Sebenza. I very much like my Northfield moose in genuine stag......it may call to me to cut short my Peanut trial run....I will try to persevere.

    Now own three peanuts....a mid 60's mint, and my two moderns. If I take a strong shining to the model/form factor/utility, I may pick up a couple more....perhaps a stag and a smooth chestnut.

    Thanks for hearing me out during this little side journey.
    Peter

  2. #2
    Join Date
    Jan 2012
    Location
    North Carolina
    Posts
    3,331
    Congratulations on a good result!

  3. I didn't see the original post but I'm glad to hear that the story has a happy ending. I had the opportunity to visit Case a few years ago and met some very nice people.

  4. #4
    Join Date
    Oct 2004
    Location
    Germantown, Maryland.
    Posts
    10,612
    This does not surprise me in the least. Customer service at Case is very good.

    Carl.

  5. #5
    Join Date
    Mar 2010
    Location
    Northeast CA
    Posts
    4,174
    It's not a true story without pictures!!!! Glad it worked out for you.
    ED

  6. #6
    Join Date
    May 2011
    Location
    Frisco, TX
    Posts
    870
    Will get some pics up this weekend. Thanks!

  7. #7

  8. #8
    Join Date
    Oct 2011
    Location
    Kentucky
    Posts
    2,160
    Good job Case!
    Glad they came through for you!

  9. #9
    Case does have nice customer service they replaced a broken back spring in a small stockman I used for my grapefruit. Excellent company and excellent knives! Thanks for sharing.

  10. #10
    Join Date
    Mar 2002
    Location
    In the heart of darkness. Learning the secrets of the mighty Douk-douk.
    Posts
    2,340
    Case is class act all the way. Big reason they still get my money.

  11. #11
    Join Date
    Jul 2010
    Location
    Southeastern Bavaria, Germany
    Posts
    6,086
    Thank you for posting it. I´m glad to hear, that the repair process is working. Good to hear, that it worked for your.

    Kind regards
    Andi

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