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anyone know current turnaround for spa treatment?

Discussion in 'Chris Reeve Knives' started by fan of fanboys, Jul 17, 2017.

  1. fan of fanboys

    fan of fanboys

    163
    Feb 14, 2014
    I have a small 21 that needs a good sharpening and cleaning and hopefully, they can help where I rounded my tip a bit

    but the sebenza is my only pocket knife and I carry and use daily

    if it is just a month or less then I can make do with a necker I have that was done a guy. if going to be longer than that then I need to purchase a pocket knife to hold me over until the 21 comes back

    so anyone done a sharpening/spa treatment lately and if so what was your turnaround time?
     
    rexromic likes this.
  2. slamer

    slamer

    73
    Mar 26, 2001
    I have had my large 21 and Inkoski for over 2 months
     
  3. Ajack60

    Ajack60 Platinum Member Platinum Member

    Apr 21, 2013
    6 to 8 weeks
     
  4. fan of fanboys

    fan of fanboys

    163
    Feb 14, 2014
    what I was expecting the answer to be

    can't really complain about a free service though

    now I need to find a cheap but serviceable EDC to use for a couple of months
     
  5. VolGrad

    VolGrad Gold Member Gold Member

    971
    Oct 25, 2010
    I sent two back with them from BLADE. They are en route back to me now - ETA Monday per UPS tracking info. That's somewhere around 7ish weeks IIRC.
     
  6. Peter Hartwig

    Peter Hartwig Gold Member Gold Member

    Feb 29, 2008
    Plan for 6-8 weeks , hope for better
     
  7. Tetsujin 140.6

    Tetsujin 140.6

    451
    Jan 4, 2011
    They have had 2 of mine for 8 weeks to the day . . . and no word on a return shipping date yet.
     
  8. Tyd450

    Tyd450

    252
    Jul 25, 2015
    I think they are a little overwhelmed right now. They have had 4 of mine for over 2 months now and called for payment on Thursday and told me they would be shipping them out that day or Friday. I emailed them today for tracking and they still haven't shipped them out yet.... But a few months ago another two of mine only took 4 weeks so I think it definitely varies big time!
     
  9. brownshoe

    brownshoe I support this site with my MIND

    Sep 6, 2002
    Eight weeks TAT sounds like they need to hire some people and drop that down to <4 weeks...even if it's "free".

    There are some missing information on their page on service: http://chrisreeve.com/maintenance-services.html

    TAT for any service is not mentioned. Seems to me that would be a key customer expectation or customer satisfaction metric that should be at least discussed.

    Refresh, redo of anodizing is not mentioned.

    Not stated but implied, if your damascus blade needs some work you're out of luck.

    If they'd address these common needs and questions, then I guess people wouldn't need to come here and speculate :)
     
  10. Casinostocks

    Casinostocks Gold Member Gold Member

    Mar 20, 2016
  11. BilboBaggins

    BilboBaggins Gold Member Gold Member

    621
    Feb 14, 2016
    Took mine right at 6 weeks.
     

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