I probably got an rma to track it although I can’t be certain of it. I do recall being very pleased that they took care of me.
I’ve purchased other Leatherman products and that was the only one I ever had a problem with but I certainly can’t complain about their customer service.
If I remember correctly you can submit your warranty online and send the tool to them.
I snapped the jaw on a skelitool a few years back. Was trying to remove a bolt and guess I torqued the jaw in a way that it didn’t agree with. I was honest with them about what I was doing. Sent it in and...