Best customer service

kamkazmoto

kamkazmoto

Joined
Sep 14, 2002
Messages
4,135
I originally posted this in the Custom forum but didn't get a lot of replys (Thanks RL) so I thought I would try it here.

A large part of ordering a knife is the way that you are treated, With that in mind, who out there offers the best customer service? That should include helping you order/modify your knife and of course after sales support. Thanks
 
Benchmade is the only one outside of Gerber and Microtech that I've delt with. I called to see how much a pocket clip would cost. I left a message. The next day I got a message saying that Two were sent out with screws. All at no cost. I really like Benchmades customer service and I know that they are a company that I can rely on. As for Microtchs and gerbers customer service......:barf:
 
Buck Knives.

In my experience hands down the best customer service of any knife company.
 
I’ve had some extraordinary customer service from both production and custom makers.

Buck has given me the best customer service from a production company. I had a Buck custom 110 develop some side play and contacted them. They fixed the knife and engraved the blade for me at no extra cost. I sent in another Buck for a blade upgrade at the same time, and they added that in gratis also. The knives were back in my possession within a week and a half of shipping them out. Buck did everything in their power to keep me as a loyal and happy customer. They went far beyond what was expected of them. Buck rocks!!!

Camillus is also great in the customer service department. I had some sharpening questions regarding my EDC when it first came out on the market. I sent an email to Will Fennell about the problem. He called me on the telephone within a few hours of the email and answered all of my questions. Wow!!! Will is great guy to talk to.

In the custom market, Dozier Knives is my favorite. Linda, Bob’s wife, is just the greatest and most helpful person to talk to. She’s a breath of fresh air to a person who’s uncertain of what to order. Linda has the ability to read your mind as far as what kind of knife you really want and need. The customer service doesn’t end there either. I once made a comment on this board about not being totally happy with the design of a vertical sheath I’d gotten. I had an email within a day, asking me if I’d like to try out a new type of sheath that Bob had been working on, for no charge. This offer was entirely unprompted and very appreciated. Bob’s new Wilderness style sheath is the most functional kydex sheath I’ve ever used. If that weren’t enough, Bob was kind enough to send out a pass-around blank to interested customers, when he first started working with convex grinds. Dozier Knives does everything right, even when they don’t have to.

Here’s another great story. I ordered a fixed blade from Jens Anso last summer. He made the knife, along with a special lizard skin covered sheath. The package was held by US Customs and Fish&Wildlife because of an issue with the sheath. Jens did everything in his power to get it resolved, which included unprompted phone calls from Denmark to me in the USA, just to keep me updated. He even made up a great kydex sheath in addition to the lizard skin sheath, just to make sure that I was a happy customer throughout the ordeal. Jens did everything right, and much more than I asked for.

Now that I think about it, I’ve never had bad customer service from a knife company. Some, such as the service from CRKT, weren’t anything aamzing, but nothing negative.
 
I've never had to use a company's customer service. However, I can comment on the customer service of two companies that stock various blades:

The first is BladeArt.com. Great service, very courteous, they answered all my questions patiently, even when it meant pulling the product off the shelf and physically checking the specs I'd asked about. And they seemed happy to do it, as well. Product arrived quickly, and they had the lowest prices anywhere. I'll definitely order from them again.

New Graham Knives: Again, excellent service, great prices, quick arrival. Very courteous and helpful. I'll order from them again, as well.
 
I agree about New Graham. They've been great about calling and e-mailing me whenever there's a problem, instead of waiting for me to start the communication. Most of the time, there are no problems, just quick service and good prices. They've got a really good reputation on the balisong forum.

Jim
 
All dealings I have had with Spyderco have shown that company's dedication to excellent customer service!
 
Chris Reeve Knives. I had a few very, very small rust spots on my Sebenza's blade and was told to send it in to see what they could do. Two weeks later, my knife came back with a brand new blade at no charge.

Kind of off topic, but SureFire also has excellent customer service. Like an idiot, I didn't lock out the tail cap when I threw my 6P into my backpack and the tail switch kept the light on long enough to melt the lens. I called SureFire, told them what I did, and they asked me for my address and said a new replacement lens is on it's way.

Also, the people over at Plaza Cutlery (a knife shop here in SoCal/Orange County) are awesome. Everybody there is friendly, knowledgable, and very helpful. When I asked to see one knife, I was shown that one and a few others that were similar. The person behind the counter also explained stuff about each knife he brought down from the wall and out from the display case.

[rant mode on] However, on the complete opposite end of the spectrum is a store called "Turner's Outdoorsman." The one in Irvine really pissed me off. I was in there looking at some SureFires and when I asked to see one of them, the person who opened up the display case pretty much ignored my questions and talked to his friend instead. I bought the light anyway and the old lady behind the counter was nice enough. Well, I brought it home and realized it wasn't what I expected the more I held it. So the next day, I took it back for a return and that same old hag behind the counter gave me attitude for returning it. Apparently, they have a 30 day return policy, but will piss and moan if you want them to honor it. Complete bullshit if you ask me. Thinking it was an isolated incident, I went back a few months later to purchase another SureFire for a present and the same thing happened when I asked a few questions. I fired off an e-mail to the president of the company and the PR department and never got a reply. Wonderful company, eh?

Now, I tell everybody not to go to Turners even if the other stores aren't like the one I went to. I'd rather spend a litle more money elsewhere and be treated like a customer rather than an inconvenience. [/rant mode off]
 
I have to say that I've had great experiences dealing with Angie at Benchmade and JJ (I think it was - my apologies if I'm misremembering!) at Microtech!
 
Buck has done a great job for me. I sent a 560 in for a BG-42 blade, it was back in just over a week. I will be sending a 110 finger groove in for same thing in the not too distant future. I am as happy as can be with their service and their product.
Bob
 
I hate to see this one die so let me put in my $.02. Protech has great customer service. Heck, anytime the head of a company will handle customer service it better be great. They even serrated (completely serrated) a TR1 that I bought for no charge. Let me tell you that is a mean looking knife.
 
i'd like to second spyderco. read the forums for some great stories about customer service. i have yet to have one of their knives falter, so i have no firsthand experience, but sal himself comes on and helps out people with issues on the forum. pretty impressive if you ask me.
 
I have had dealings with Benchmade and Chris Reeve knives and they have all been very positive. Both of these makers seem to go out of their way to accomidate any problem that comes along. For this reason I keep going back to them for new knives.
 
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