Case. Quality slipping recently?

Joined
Dec 31, 2000
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17,079
Has anyone else noticed a drop in Case quality over the past half-year or so?

In particular I have one blade that was never finished, a very coarse and jagged edge.

A couple of others have no 'snap' when opening, as if the spring isn't engaging much or at all. One knife is particularly poor, as if a friction folder.

And of course a few others have no problems at all... :confused:

No blade play or gaps in any of them, but this problem with the 'snap' is something I've not encountered before. I'd really like to return the worst one to Case for inspection. Does that sound like something they could repair? What would the turnaround time be?
 
Man you just have the bad luck right now. Normally their quality is really good. Something like that should be covered under warranty. Send it in and give it a few weeks. You'll have it back brand new in no time.
 
Normally their quality is really good.
I agree. The deviation from that pattern is why I posted.

Something like that should be covered under warranty. Send it in and give it a few weeks. You'll have it back brand new in no time.
I think I'll do that. The worst one was my boy's gift from Santa and it's put away in his collection box until he's older. He won't notice if it goes missing for a couple of weeks.
 
The worst one was my boy's gift from Santa and it's put away in his collection box until he's older. He won't notice if it goes missing for a couple of weeks.

Bob W, I dont know how old your son is but another way could be to involve him in the process. You can tell him that you need to send it back, explain why and do it together. This will give him a feeling about quality, cooperation in a difficult matter together with dad and exitement about the coming result of the return of the knife from the factory. You can make it a interesting adventure together with him, father and son, giving him a memory about that knife making it a special knife in his collection box.

Mabye a workdisorder I have from working with childpsyciatry but I often think about how to involve children in the things we do.

Bosse
 
Bob, send them back for repair, they are very good about working with you.
They have sent lots of their people home this last year, (although they have called some back, I believe) the last thing they want is unhappy customers.
 
They have always given me satisfactory service. I've sent 5-6 knives back, and they always return in good condition. One they flat out replaced.
 
Bob W, I dont know how old your son is but another way could be to involve him in the process. You can tell him that you need to send it back, explain why and do it together. This will give him a feeling about quality, cooperation in a difficult matter together with dad and exitement about the coming result of the return of the knife from the factory. You can make it a interesting adventure together with him, father and son, giving him a memory about that knife making it a special knife in his collection box.

Mabye a workdisorder I have from working with childpsyciatry but I often think about how to involve children in the things we do.

Bosse

Send back a gift from Santa? No way. It will shatter everything he knows about Santa and his workshop. Maybe wait until a little later to involve him in this particular experience.
 
Voltron, I dont know the age of the boy, so I dont know if my post was relevant, just some thoughts about projects shared between parent and child.

I much prefere a good and tight relationship with the ever so important father abowe the one with Santa. ;)

If my posts in this matter steps on toes I claim languageproblems as my post Is highly hypotetical and no pointer to how how the much appriciated forummember Bob is as a father.

Bosse
 
I have had pretty good luck with Case thus far. I have had blades that were not centered and springs that were not flush when open but other than that I have been fairly lucky. My most recent case purchase was a bone stag barlow that has the best fit and finish of any of my production pocket knives. The springs are very strong on both blades and it is completely flush open and closed on both blades. And both blades are very well centered. I will try and post some pics later to show just what I am talking about.
 
I got this one recently and the F&F suit me fine.
Case CV Texas Jack
005-CaseTexasJack_4022.jpg
 
They replaced a Humpback Stockman that had blade wobble&unacceptable gaps. I don't live in the USA so I regard this as impressive evidence of their committment to quality/satisfaction.
 
I've bought three case knives in 2009 among others two had the 2009 tang stamp an I had problems with both of them not closeing fully or opening with a snap the other one was just fine.I'm still buying case knives.As my grandpa use to say never buy nothing but a case. Chris
 
I agree. The deviation from that pattern is why I posted.


I think I'll do that. The worst one was my boy's gift from Santa and it's put away in his collection box until he's older. He won't notice if it goes missing for a couple of weeks.

Send back a gift from Santa? No way. It will shatter everything he knows about Santa and his workshop. Maybe wait until a little later to involve him in this particular experience.


No worries, all he has to do is tell the boy that Case helps Santa, if he wants to involves the boy in the process. We all know that Santa has helpers :D
 
They have always given me satisfactory service. I've sent 5-6 knives back, and they always return in good condition. One they flat out replaced.

I am glad to hear that from someone that seems trustworthy. :D

Seriously, I can tell by all the participation on the traditionals how much you love these knives.

For fear of getting hammered to pieces by the brand fans, or the very pandering "oh you must have gotten a bad one", I haven't posted my experiences. When I get a bad knife of any kind, they go back. With reasonable expectations, I want what I paid for. Period.

For a few years, I have been dissatisfied with CASE after the last couple I bought, then the last several I have looked at when attending our local gun shows. There are some knives that are almost perfect, and some that look like seconds.

And since I buy my knives from internet dealers (some that frequent this forum), it is hard for me to purchase sight unseen. Our local stores carry the normal BUCK, Gerber, Kershaw, Spyderco, SAK, and a Cold Steel or SOG here and there. Not much of a showing on CASE.

In the 70's and 80's, I wouldn't have anything in my pocket but CASE folders. I used them as work knives, and they were the best I could find, and I bought and carried them for years. EVERY SINGLE knife came sharp, the nicks were where they were supposed to be, the blades opened fairly easily and had a commanding *snap* when closed, lining up dead center in the handle. Just as important back in those days, the spine of the blades and the backsprings lined up perfectly and fit flush, open OR closed. YIKES.... take a look at most the knives made today and try to find that level of fit.

Comparing this to today's models, again they either seem almost perfect, or they have some fit and finish problems. Most seem to have small nagging problems of one thing or another. One of my peeves is that the new CASE offerings I have handled have very different pulls on the blades of their folders. My 30+ year old large Copperlock still pulls the main blade and the small spear point the same. My CASE workman's knife not so much now, but at 25 years on the job, it gets a pass.

But the CASE knives I pick up now are polished up very nicely, much more so than the ones I bought years ago. But the blades don't center in the handle ( I know this doesn't mean anything on a work knife, but at these prices..... ) The main blade and the secondary blade don't pull the same. At the last g/k show I went to, the dealer couldn't get one of his CASE knives open without an opening tool, but assured me it would "loosen up". Doubtful... my oldest CASE still has plenty of spring resistance, and closes with a very satisfying snap a few decades later.

Some CASES are hard to get open, and that is unacceptable for a work knife. Sure, it's lot of fun to laugh about at the gun/knife show about being a real man with a stiff knife, not so much fun when you have to make opening a knife a production effort 15 - 20 times a day. I don't have time to memorize which process to use for the EDC of the day, nor do I want to make special plans around carrying a certain knife. I won't pay attention to the special needs of a knife, as it is a tool to be used, not a special use item.

Where I bought CASE knives years ago without a thought of looking at the F/F of the knives, I wouldn't think of doing that now. So consequently, since I can't handle them locally to check them out, I don't buy CASE anymore. A pity too, some of their knives are probably great if you get a chance to check them out first.

Please, everyone stay calm. I am not bashing CASE. I know yours are perfect.

If I could reliably get a "perfect" or 90% "perfect" I would be back on the bandwagon.

But it is really nice to hear that they are standing behind their product.

>>> waynorth, would you mind a brief description of the problems CASE remedied for you?

Robert
 
Midnight- I have had a very similar experience in late '07 I believe. Not owning any Case knives at that point I bought 4 from New Graham. All 4 had flaws tha twere not acceptable IMO, from non flush springs, blades not centered, horrid dye jobs, and to a single bladed wharncliffe in damascus that would close with the tip protruding above the handle- very unacceptable. I emailed them twice without any reply, again unacceptable IMO. I did receive a Swayback wharncliffe that was top of the line last year in a trade, but I don't think I will ever buy a new Case again. I am very loyal to those companies that treat me right and cast aside those that I feel did not do themselves enough to keep my business.
 
Thanks for the comments and thoughts. I'll be sending back two, the worst of the snap-less and the one with the jagged edge.

I'll also be posting photos and quicky reviews with photos of all of the recent Case purchases, the good and the bad. Even the mechanically deficient ones are beauties. :)

-Bob
 
I am glad to hear that from someone that seems trustworthy. :D

Seriously, I can tell by all the participation on the traditionals how much you love these knives.

For fear of getting hammered to pieces by the brand fans, or the very pandering "oh you must have gotten a bad one", I haven't posted my experiences. When I get a bad knife of any kind, they go back. With reasonable expectations, I want what I paid for. Period.

For a few years, I have been dissatisfied with CASE after the last couple I bought, then the last several I have looked at when attending our local gun shows. There are some knives that are almost perfect, and some that look like seconds.

And since I buy my knives from internet dealers (some that frequent this forum), it is hard for me to purchase sight unseen. Our local stores carry the normal BUCK, Gerber, Kershaw, Spyderco, SAK, and a Cold Steel or SOG here and there. Not much of a showing on CASE.

In the 70's and 80's, I wouldn't have anything in my pocket but CASE folders. I used them as work knives, and they were the best I could find, and I bought and carried them for years. EVERY SINGLE knife came sharp, the nicks were where they were supposed to be, the blades opened fairly easily and had a commanding *snap* when closed, lining up dead center in the handle. Just as important back in those days, the spine of the blades and the backsprings lined up perfectly and fit flush, open OR closed. YIKES.... take a look at most the knives made today and try to find that level of fit.

Comparing this to today's models, again they either seem almost perfect, or they have some fit and finish problems. Most seem to have small nagging problems of one thing or another. One of my peeves is that the new CASE offerings I have handled have very different pulls on the blades of their folders. My 30+ year old large Copperlock still pulls the main blade and the small spear point the same. My CASE workman's knife not so much now, but at 25 years on the job, it gets a pass.

But the CASE knives I pick up now are polished up very nicely, much more so than the ones I bought years ago. But the blades don't center in the handle ( I know this doesn't mean anything on a work knife, but at these prices..... ) The main blade and the secondary blade don't pull the same. At the last g/k show I went to, the dealer couldn't get one of his CASE knives open without an opening tool, but assured me it would "loosen up". Doubtful... my oldest CASE still has plenty of spring resistance, and closes with a very satisfying snap a few decades later.

Some CASES are hard to get open, and that is unacceptable for a work knife. Sure, it's lot of fun to laugh about at the gun/knife show about being a real man with a stiff knife, not so much fun when you have to make opening a knife a production effort 15 - 20 times a day. I don't have time to memorize which process to use for the EDC of the day, nor do I want to make special plans around carrying a certain knife. I won't pay attention to the special needs of a knife, as it is a tool to be used, not a special use item.

Where I bought CASE knives years ago without a thought of looking at the F/F of the knives, I wouldn't think of doing that now. So consequently, since I can't handle them locally to check them out, I don't buy CASE anymore. A pity too, some of their knives are probably great if you get a chance to check them out first.

Please, everyone stay calm. I am not bashing CASE. I know yours are perfect.

If I could reliably get a "perfect" or 90% "perfect" I would be back on the bandwagon.

But it is really nice to hear that they are standing behind their product.

>>> waynorth, would you mind a brief description of the problems CASE remedied for you?

Robert

I don't think you have to worry about anyone thinking you are bashing.

Your comment about " Yours are perfect" seems a little odd though. Unless I've missed something along the way, I don't recall everyone saying theirs are perfect....
There are a lot of people on here that like Case knives, myself included, but I think you will find that most here have no problem taking note when there is a defect, or less than ideal workmanship.
One thing about Traditional knives, it doesn't seem like we have the "fanboys" that other styles of knives do..

If you spend a little time searching, I'm sure you will find quite a few instances where members have pointed out things they don't like about certain knives.
They are no different than anything else that is mass produced. There are always going to be some that get out the door, that really shouldn't have..

It is frustrating buying something online, and when it shows up, its not what you expected. It doesn't matter if its Case or any other company, it can happen. It shouldn't, but it does.
 
I recently purchased my first Case knife, an Amber Bone Stockman, and I must have lucked out. The knife has far exceeded my expectations, and I've been fortunate enough to not have encountered some of the issues posted here.

I do, however, anticipate having my own set of issues as my collection grows in the future... Crossing my fingers that I luck out like I did on this purchase!
 
I have had pretty good luck with Case knives. It seems to me that they are doing a better job in quality control in the past 5 years than they were doing in the 90's. I purchased several in the early 90's that were pretty bad in fit and finish. They have been very good in the past in taking care of issues.

It would seem, however, that considering the number of knives that they produce each year, there would be some lemons out there.
 
hey midnight,you got any pictures of your multi blade, 30 year old copperlock?my copperlock has one locking blade and I believe they came out in about 1995?do you mean copperhead maybe? I am confused?
 
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