Hey guys I need your help. My girlfriend recently bought me a new Case knife. It is a ROG 6347 D. Thats a 6347 stockman with Rodgers Bone and Damascus. Sad part is that the F&F is horrible. The springs are all proud of the handle, the blades rub, and the main blade is crooked, or atleast looks it to me and all my friends. Now I want to know whether to return it to the seller, she got it on eBay, or if I send it to Case will the repair it? I don't want to have my GF be out the $80 she spent on it if Case will not fix at the minimum the crooked Main Blade. That is what I am most concerned about. What do you guys think I should do? Send it back or send it to Case and have them repair it, if it wont cost me anything else.
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Case repair service
- Thread starter crbauhs
- Start date
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- Jul 29, 2006
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- 1,712
Send it to Case. They will make it right.
- Joined
- Nov 4, 2006
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- 19,374
You could always have your girlfriend contact the seller and see if they have another one. If they do, have them check to see if the F&F is better and then see if you can exchange it.
Case is very good about taking care of problems. Don't send an e-mail though, call and talk to someone and explain the issues you are having with your knife.
I have no doubt they will repair it, and make it like it should have been in the first place
If it were mine, I would let Case take care of it.
Case is very good about taking care of problems. Don't send an e-mail though, call and talk to someone and explain the issues you are having with your knife.
I have no doubt they will repair it, and make it like it should have been in the first place
If it were mine, I would let Case take care of it.
Will Power
Gold Member
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- Jan 18, 2007
- Messages
- 33,471
CASE replaced a defective knife for me and I don't live in the USA, so I regard their customer service as outstanding.
StuntDouble
Gold Member
- Joined
- Apr 26, 2004
- Messages
- 2,454
I sent in a Trapper to get a wobbly blade fixed, and when I got it back, not only was the wobble gone, they polished her back up too. However, they did completely ruin the edge I had put on it. I had a nice thin edge on both blades when I sent it off, and I got it back with very obtuse and ragged edges on both blades.
I would suggest sending a note along with any knife you send in, detailing what you want fixed, and what you want them to leave alone.
I would suggest sending a note along with any knife you send in, detailing what you want fixed, and what you want them to leave alone.
- Joined
- Sep 1, 2007
- Messages
- 14
I sent them a chestnut bone muskrat a little while back with one blade that didn't open right and they fixed it up right and sent it back to me - all it cost me was the postage to get it there. Their turnaround time is pretty slow, but they appear to do good work.