Discount Knives, What's you complaining about!!?!?!?!?

S

sirgrumps

Feedback: +0 / =0 / -0
Joined
Oct 12, 1999
Messages
53
I recently order a kniFe from Discount Knives. It showed up three days later. No fuss, no mess. I can only say good things about Discount Knives. I did call him to order the knife and to make sure it was in stock. I wish other places were as nice and prompt.

[This message has been edited by sirgrumps (edited 02-14-2000).]
 
What am I complaining about, how about a saying an order was shipped that was not, saying an item was in stock that was not, charging for an item two months ago that has not been shipped, then saying the item is in stock and asking if I still want it, then saying the item is not in stock, then saying he will credit my credit card and still has not.

So I guess the bottom line is I'm complaining about a complete lack of honesty and integrity.

As I've said in other messages, I realize most orders get filled in a reasonable time and most customers are happy. However, my experience with Discount Knives has been simply terrible.

I can overlook almost everything except for charging for an item that has not been shipped or in stock (an agreed upon deposit or full prepayment for a special order item would be fine with me but this was not agreed upon, nor appropriate for the item ordered), and making statements that a product is available when it is not.

What truly amazes me is that so many have had good experiences with Discount Knives. Why are there such extreme exceptions like what I have dealt with lately?
 
Bob T, i just dont understand some of these members complaining about Your legitimate complaint about Discount knives. Is this outfit some kind of sacred cow?
 
Ivan, I think when people have ordered several times from Discount Knives and have received their orders in a timely manner, they find it hard to believe others could have had a problem. They therefore rally behind someone that they have received good service from in the past.

A business could provide really poor service to 10% of their customers and good service to the rest. So 9 out of 10 people could say this hypothetical business is great. Still wouldn't mean that the other 10% are getting good service.

Just kind of sad that several here do not want to hear that at least one customer has been treated very poorly by Discount Knives.
 
Bob, greetings from a fellow Michiganian.

I've had two orders, my first two attempts to order from DK, go AWOL for different reasons. What kind of an impression should I have gotten from that? Not like I had one problem in ten orders, but my first two tries. I, too, tried to order from DK because of glowing reviews I've heard bouncing around cyber-knifedom. Maybe it has something to do with living in Michigan?

I decided order from others businesses simply for peace of mind, it's not worth another disappointment trying to save 4 or 5 bucks. Shop elsewhere, and find an online shop that you can actually contact the owner and start a business relationship, a shop that my have a better karma for you.

------------------
Don LeHue

Rome did not create a great empire by having meetings...they did it by killing all those who opposed them.
 
Not just Michigan.....
butt I just moved on and found better service not just best price.
 
I have had decent service from DK, some long backorders from time to time and it is extremely frustrating that I have not once been able to get through over the telephone. Some orders have arrived within days, others have required two weeks of emails to discover that the items were not in stock or simply unavailable. I have had much more consistent treatment elsewhere, but will use them if I am not in a hurry and they have an outstanding value on a certain item I want.

------------------
James Segura
San Francisco, CA
 
Bob T, I agree with James and I think Brian is a good guy. You should have been able to work it out with him.
A business could not last with only a 90% good service record.
You mybe a 1%er.
smile.gif

You have not answered Danny's post on your original thread.

------------------
RICK - Left Handers Unite
 
Sorry if my comments sounded like a personal attack. I just wanted to say that I have a good experience with DK. I do not think that this dealer is a sacred cow. I just wanted to say that I have a good experience with his operation.

I used to run a retail operation and I know how frustating it can be for a customer when an order is screwed up. I usually offered to pay for priority mail shipping or added some other related item to the customer to make up for the error. Sometimes I send a 10% discount and free shipping on the next order. It depended on how badly I messed up. My number One priority was to make the customer happy. They is no excuse for charging a customer for a backordered item. The only time I charged in advance was a special order, and that was only a non-refundable deposit of 50%. I have refunded the deposit if the order took to long.

[This message has been edited by sirgrumps (edited 02-15-2000).]
 
RGRAY,

I would have liked to have worked it out with him. I would have rather received the knife then a credit. Just was rather difficult with really poor communications.

 
Thanks for opening this up as a second topic rather than just working the first.

Really. Thanks.

rolleyes.gif


------------------
AKTI Member #A000832

"That which does not kill me just postpones the inevitable."
 
Bob T, I will be the first to admit Brian has communication problem.

------------------
RICK - Left Handers Unite

[This message has been edited by RGRAY (edited 02-15-2000).]
 
You must log in or register to reply here.
Back
Top