&%#*%$@!! EMERSON KNIVES!!!!!!

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Jan 27, 2000
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I would love to hear from anyone out there who has actually gone through the "process" of ordering AND recieving an Emerson knife. I'm so sick of being lied to after having waited 3+ years and getting seven "Promised" delivery dates which have all come and gone. Is there anyone out there who could tell me if they've gone through the same insane process and actually recieved a knife???
 
This has gone 'round and 'round before on the forums. We were never, ever, able to find anyone that had received their custom order. Ever. The only people that came close were "friend-of-a-friend" stories about someone who was a spec-ops type that was able to pick theirs up at a show.

I suspect with the production business in high and going to trade shows that there is little time to make more than a handful a year, most of which get sold at the shows via a lottery.

--Doug
 
Buy a Cold Steel. Stay away from Emerson. If they are THAT popular they should make them all production knives...

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RayField Clement Jr.
rayfclement@yahoo.com
 
That's simply incredible that he keeps advertising his customs. And I've yet to hear from anyone who's actually recieved a knife. I've recieved two of Steven Johnsons recently after waiting four years each but I did'nt mind because he gave them to me exactly when he said he would while Emerson delivers only lies

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I contacted Emmerson Knives over a year ago
about becoming a dealer. After submitting sales tax certificate, business lic. and photographs of retail locations I got nothing but BS runaround.

I am now able to buy through my distributor.

So all the bull about being selective about who retails their product was just that BULL.

I sell commanders now when I can get them.

I wish they weren't so popular.

Overall the attitude I encountered with Emmerson Knives needs a large adjustment.

Bill
 
I know what you mean about their attitude. Have ever called them on the phone? They've got a real bitch who's very adept at putting people off on the phone. It sounds as if she's experienced at recieving complaints. And yet I know that he recieved the special ordered damascus for my knife (a little cqc-5)from Devon Thomas nearly two years ago; so I feel like he must be intent on delivering someday, but when?

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I would like to express my thanks and gratitude to Emerson Knives as their continued non-delivery of my $6k+ order (via a major distributor) just doesn't hurt my business. I happen to delivery (oh my!), and my ego is... well I'll stay off that subject for obvious reasons.

Again, thanks to Emerson and all those similar (I can name quite a few) for sending business my way due to your lack of care and honesty with your customers.

All the best,

Barnaby
PS> Check my site next month - 200+ new knives coming on-line with "real" deliveries beginning in late May.

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Barnaby,

Sounds like you are still upset by the fact that we did not have final pricing for the high end Mach -1 at the SHOT show. You should have voiced some of your concerns when we were face to face rather than sniping from behind your keyboard.
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Bill,
You have mail.

Take care,
Derek
 
With Mr. Emerson's history, why do people even bother ordering from him. Because his knives are all that and a bag of chips...."hardly". I have had the opportunity to handle a variety of models from him, custom and production and I am not all that impressed. Esp when you take into consideration the time factor, the customer service (or lack there of), and the overall final fit and finish.
I may incur the wrath of the faithful, but I think Benchmade did his CQC7 much better than his own company.
Overall, I think that there are too many other dealer/makers out there willing to provide for their customers to continue wasting time, money and bandwidth on this individual.
Just my 2 cents worth.
Let the flames begin....
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Roy
 
Roy,

Well, opinions do vary. I am wondering specifically what you like about the Benchmade version better that our own production version. This is not to start an arguement. I am really interested in your opinions.

Take care,
Derek Russell
 
Originally posted by Derek:
Roy,

Well, opinions do vary. I am wondering specifically what you like about the Benchmade version better that our own production version. This is not to start an arguement. I am really interested in your opinions.
You contacted me over a week ago(by private e-mail) regarding this situation saying you could look into it; I've yet to hear anything from you or your employer. So what did you find out? anything?

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Derek,

I found that the fit and finish on the Benchmade were much cleaner and exacting. The lock-up on the BM were always on the 1st third of the tang vs the Emerson version in which the lock travelled all the way over on every model I have handled. I am sure your next question will be how many have I handled, well quite a few actually and in different knife stores around Texas as well as a few other states I have been in.
The grinds on the BM blades were cleaner and more symetrical and the actions were smoother on the BM as well.
The plus side to the Emerson version I saw were the standard screws and the beveled corners, but that is all.
That is why I prefer the BM to the Emerson model.
 
Originally posted by Roy:
With Mr. Emerson's history, why do people even bother ordering from him. Because his knives are all that and a bag of chips...."hardly". I have had the opportunity to handle a variety of models from him, custom and production and I am not all that impressed. Esp when you take into consideration the time factor, the customer service (or lack there of), and the overall final fit and finish.
I may incur the wrath of the faithful, but I think Benchmade did his CQC7 much better than his own company.
Overall, I think that there are too many other dealer/makers out there willing to provide for their customers to continue wasting time, money and bandwidth on this individual.
Just my 2 cents worth.
Let the flames begin....
tongue.gif


Roy

I've got to agree with you there as I've seen the production models at the shows and the benchmade beat them out by a country mile. I've been carrying a Benchmade CQC-7 for four years and it's incredibly user friendly. The production enersons have thinner liners and an overall flimsy feel about them. I hope his customs (if I see one in my lifetime) are up to par.

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Got to agree. BM Emerson is much better made than Emersons production CQC7.
And IMO, forget about the customs. I dont buy from those without integrity and who dont honor their commitments before moving on to other things.
Sorry, it's gonna be another 4 or 5 years to make your knife-I need to start a production company, and then a semi-production company,and then make knives in batches (the style and materials I choose regardless of when you ordered or what you wanted).

PT Barnum was right.

PS-I am not talking about anyone that owns one, I've had a couple myself. I am talking about the maker's integrity and word-or lack thereof.

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Phil. 4:13
Dave
Wharton,NJ

I thought I was wrong once, but I was mistaken.
 
I think the appeal for me began with the Marcinko books, he made at least one reference to jimmying a door with a CQC-6. I bought a Benchmade model and tried it and the major pin snapped/flew out into infinity. Reality set in and I realized that NO folding knife is a good prybar. My experience is only with the production models from Benchmade, but I can't imagine the custom models being that different. When you consider the cost/wait, I don't think anyone would try what I did with a custom model.
 
As a dealer I have handled dozens of the Emerson production knives and maybe hundreds of the Benchmade version. My overall opinion is that the Emersons are better. They are more consistent out of the box and I have seen no difference in strength.

I wouldn't try to pry a door open with either one but folders aren't prybars. They aren't even good fighters. None of them. The locks aren't strong enough and their overall construction won't stand up to the stresses and dynamics of a struggle between large, strong, well-conditioned opponents. They are cutting tools made for slicing, dicing and maybe, in a pinch, slashing or jabbing.

The REKAT rolling lock is the only lock I consider strong enough to withstand all that stuff and I'm not even too sure about that. Things can get pretty radical in a life and death struggle so who knows? Of course this is from someone who believes the best weapon to take to a knife fight is a gun.

All of that said, I have plenty of experience with both Benchmade and Emerson knives. All of the Emersons I have had have been smooth, had solid lockups and very good fit and finish out of the box. This has been consistent from knife to knife, whether it is a Commander, CQC7, Specwar or any other Emerson knife. The position of the lock on the blade I consider to be insignificant, as long as there is full engagement. Whether it goes half way or all of the way over it doesn't matter as long as the lockup is tight and the blade doesn't move.I have never seen an Emerson lock fail. That doesn't mean it hasn't happened, I just have never experienced it and have never had a customer bring one back or report a failure.

Benchmade, on the other hand was much less consistent out of the box. Some were really smooth while many others were very stiff and hard to operate. Many had locks that didn't fully engage and I have seen several failures.

Heat treatment of the blades was spotty and many had chipping problems on the edges. Some came back with the opposite problem, no edge holding. The blades were soft, not properly hardened. This has been a chronic problem with Benchmade for a long time.

The true test is in sales. I have a bunch of the Benchmade CQC7s in stock. I have had them a long time. They don't sell, even though they are out of production and, supposedly, in high demand.

The Emersons, on the other hand, are hard to keep in stock. The price difference is what I consider insignificant (I sell both at or near full retail) and buyers still prefer the Emerson models. If the Benchmades are so good, then the price shouldn't make that much of a difference.

I am not a web dealer in that I don't have a website and try to compete in that market. Most of my sales are walk-ins at the store and at some shows. People who buy my knives, for the most part, have the opportunity to handle them before purchasing and, when they do, they invariably buy the Emerson. That has to count for something.

I realize that this is a thread dedicated to bashing Emerson and I can understand how most of you feel when it comes to the business practice and customer service end of the line. It has to be frustrating when the wait keeps going up and there appears to be no end in sight. I wouldn't even think of ordering a custom knife from them now. Five years is absolutely out of the question, especially at my age. Having said that, though, I can't really sit quiet when the quality of the product is being maligned, I think, unfairly. I'm not a novice at this. I have been dealing with and selling knives for a long time and I think I have a pretty good idea of what makes a good product and I am convinced that Emerson has it.

No I don't work for Emerson and I am not an Emerson direct dealer. I get my knives in ones and twos from distributors just like most of the other dealers. This is strictly my own opinion based on years of experience. No axe to grind, just leveling the field, so to speak.

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Dennis Wright
Wright Knife & Sporting Goods
1-800-400-1980
("Have a knife day!")
wrightknife@ixpres.com
 
Dennis,

I am not out to purposely malign Mr. Emerson. I don't even know the man. I am merely stating what I have seen over time in comparing the two models.
I have to agree that in a double blind study I might pick up the Emerson over the Benchmade. It is more comfortable in the hand and has that whiz bang factor of being made by the man(his company anyway) but, I would have to forget all I have read here and learned about good vs. bad lock ups etc...
Granted, I have seen some shoddy workmanship on BM models as well but not as consistently as the Emerson's.
I respect your opinion as a dealer though and would probably be willing to give the production models another shot, esp now that I am looking at the Commander.

After all this is just one man's opinion and I am full of them.
tongue.gif
eek.gif
 
I've been to their factory in Southern California twice and both times both Mr. and Mrs Emerson were incredibly nice and warm, especially to some dork (me) that just decided to "drop by".

Both times I purchased several knives and was happy with the purchases I made.

I've also owned several of his custom knives over the years, bought from others who picked them up at the knife shows. I thought the custom knives were actually pretty darn nice. Worth $900? I now don't think so, but if they were ~$350-$400 they wouldn't be out of line.

Both times after leaving their shop I felt very good about them and what they were trying to do with the production line. After a while the messages about all of the custom order run-around stories start to wear down all that good will.

They should just put a hold on all orders until they catch up or at least can start giving realistic time lines.

I think the challenge still stands -- has anyone FIRST-HAND ever had a custom order knife arrive? Just a normal Joe that didn't have some sort of special connections?

--Doug
 
Well I've got no qualms about maligning anyone who's personally promised me over the phone (when he used to take calls)no less than seven delivery dates in the past and broken them all. Now he hides behind his smart-ass secretary to avoid his customers. Though I'm sure he's very hospitable to any distributor of his who speaks so highly of his production models on this forum.

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Ive been following this thread and the one in custom knife forum as well.All points brought up are valid and deserve answers.This should be posted in the Emerson forum.That way no one can say it was overlooked.You deserve a straight answer Kaiser from the company or a rep.Post this thread over there and see what they say.
troy
 
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