How long to wait?

M

MHGeckos

Joined
Mar 27, 2011
Messages
59
For a response from ZT CS. I sent an inquiry on Saturday because of all the issues with my 0561 and haven't gotten a response yet. I found this odd since I got a response about getting a new torsion bar for my '04 Scallion within like an hour of inquiring sometime last spring (obviously on a weekday though). Just a bit frustrating with all the issues I've heard people having when trying to get blade play dealt with on 056X's.:eek:
 
Your 0561 is probably in a line of warranty knives waiting for someone to look at it. They can't get back to your until they have information from the inspection.

A torsion bar is a part that an employe picks up out of a bin and puts in a shipping envelope.
 
RevDevil said:
Kind of impatient aren't you? It's barely Tuesday. :rolleyes:
I want it now!
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I'm sorry that every other time I've contacted a knife makers customer service (CRK, SKI, EKI, Spyderco and Kershaw) I've received a response the same day.:rolleyes:
 
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Well then you are lucky. I just wait till they have time to respond..... Patiently. They are sending you free parts and work on your knife for free, most others don't. And kershaw normally gets back to you faster than ZT, same people, just different response times.
 
RevDevil said:
Kershiw/ZT is pretty much one in the same. ;)
They'll get you taken care of.
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Some timely reassurances from them was mainly what I was expecting as I'm anything but reassured since hearing of people having to send in their 056X's multiple times to get blade play fixed. Who knows, maybe I put in the wrong email on the inquiry form, that's a part of why I was curious how much time is reasonable before I shoot them another one.
 
Have you actually sent your knife in or did you just email them questions? If you sent the knife in they will need time to look at it. If you sent an email with just concerns, they might take a little bit of time to find it within the thousands of emails they recieve each day. Personally if I have a question, I take the 5 minutes it normally takes to actually call them and talk to a living person. It is usually much easier that way and you get a quick, exactly what you are looking for response. Above all else PATIENCE. You sent it in on Saturday, They don't work the weekend, so thats 2 business days, thats pretty normal. Give them a chance seriously. I can hear the panick attack through the monitor. It will be ok!
 
bad_juju said:
Have you actually sent your knife in or did you just email them questions?
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I wasn't going to just send it right in after what I've heard so yes I just emailed them.

bad_juju said:
Give them a chance seriously. I can hear the panick attack through the monitor. It will be ok!
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Forgive me for being a tad frustrated, I'm not rolling in high end knives like a lot of people on here. This is the first knife I've gotten in a year, as a matter of fact. I'm in awe that my luck is such that I receive one this FUBAR after all the raving about these knives. Can't help but feel like I made a huge mistake buying it.

CLICKBANGBANG said:
I've had emails responded to in a day to three days. If you don't hear from them by Thurs, re-send.
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I think that's what I'll do, that way they still have part of Thursday and Friday to reply before yet another weekend. Thanks
 
MHGeckos said:
I wasn't going to just send it right in after what I've heard so yes I just emailed them
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If you want an answer like yesterday, Call them like I stated above. You most likely could have spoken to them Monday, got your questions answered, and had the knife in the mail on Tuesday.
 
It sounds like you have options. You can call them, send another e-mail, or you can wait a little longer. Alternatively, if you bought from an authorized dealer, perhaps they can help you out. A dealer may switch it out for a new one, or possibly be able to escalate the matter with KAI's Customer Service department.
 
I say call them. As was said, I also take five minutes and phone them to talk to someone. For my 0550, I had a couple conversations with Stephen at Kershaw/ZT, and my knife went right to him. He called me when he fixed it, to tell me he fixed the list of issues I had, and to ask where I wanted the clip mounted and that it was being sent out that day. I got it back today, and it's literally perfect.

Never underestimate the value of being patient, polite, and creating a pleasant relationship with the techs. They'll make sure your questions are answered and your issues are addressed before you hang up.

Give them a call, I'm certain you'll feel reassured again.
 
MHGeckos said:
Some timely reassurances from them was mainly what I was expecting as I'm anything but reassured since hearing of people having to send in their 056X's multiple times to get blade play fixed. Who knows, maybe I put in the wrong email on the inquiry form, that's a part of why I was curious how much time is reasonable before I shoot them another one.
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You have to keep in mind that just because a problem is perceived by someone, doesn't mean it actually is a problem. I'm not saying that every single case is invalid, but somtimes people do have some genuinely distorted expectations compared to what the reality is. It's all about reasonable expectations, and many people just don't know what that is.

In the end, if a person wants to have a 100% perfect knife in every way, shape, and form, it's going to cost a heck of a lot more than $260. It seems that a large group of people out there just like to complain to have something to complain about. Another thing to consider is that some folks need to have their hand held through what the majority of people would consider a pretty simple process. You can ask all the questions you want, but in the end they can't evaluate something unless they see it up close.
 
RevDevil said:
In the end, if a person wants to have a 100% perfect knife in every way, shape, and form, it's going to cost a heck of a lot more than $260. .
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I don't agree with this statement.

I have owned several high dollar flavor of the week customs that were junk and have 200 buck productions like my Tilt that is perfection...... my 561 is a fine knife also.

As for the OP of this thread.....your issues are a easy fix...hang in there...you will be taken care of.
 
Thomas and I conversed a bit last night and today I received an email from the ZT rep he told me specifically to talk to. So everything is ok ish. Clearly I should have called them, that was my mistake. I figured it would be more convenient for them to be able to just email me back within the reasonable time frame of 1 or 2 days.


RevDevil said:
You have to keep in mind that just because a problem is perceived by someone, doesn't mean it actually is a problem. I'm not saying that every single case is invalid, but somtimes people do have some genuinely distorted expectations compared to what the reality is. It's all about reasonable expectations, and many people just don't know what that is.

In the end, if a person wants to have a 100% perfect knife in every way, shape, and form, it's going to cost a heck of a lot more than $260. It seems that a large group of people out there just like to complain to have something to complain about. Another thing to consider is that some folks need to have their hand held through what the majority of people would consider a pretty simple process.
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I was going to say a lot more but I don't think there is any need. If it is unreasonable to expect solid lockup on a brand new supposed quality frame or liner lock, then clearly that company's knives are not for me.
 
MHGeckos said:
I was going to say a lot more but I don't think there is any need. If it is unreasonable to expect solid lockup on a brand new supposed quality frame or liner lock, then clearly that company's knives are not for me.
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$hit does happen....you needa relax !!.....You should have called if you couldn't hang by email.....it's posts like this that drive folks like Thomas away.
 
bigmark408 said:
$hit does happen....you needa relax !!.....You should have called if you couldn't hang by email.....it's posts like this that drive folks like Thomas away.
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Oh I realize that, the point is simply that I don't expect perfection. I do damn well have some expectations though, considering my expectations for other knives I've bought were pretty much dead on.
 
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