Is This Covered?

[asmitty]

Hi Guys,

I'm new to the forums and I have a question. I've been in to Kershaw for years and recently discovered this forum. My question concerns warranty coverage. I've ordered parts from Kershaw and sent knives in for sharpening, and even had to have an old Grant County replaced when the lock broke. I know they're service is great and I'm specifically looking to found out if a particular issue is covered. I've sent knives in to other companies (not Kershaw) and got the same knife back unrepaired so I thought I'd check before I send this one in.

A few days ago, I bought a Shallot from a local hardware store. It was the display model in their display case and it was the last one they had. The manufacture date is all the way back in 2008. After having the knife at home for a couple of days, I noticed that the blade is leaning toward the non-locking side of the handle so much that the blade is touching the handle when the knife is closed. I've uploaded a picture to the following link, although I'm not sure you can really tell that the blade is touching the liner. But, I can hear it when I close the knife and you can see the wear spot on the blade where it rubs.

http://s7.postimage.org/7i0gaxui3/IMG_0159_1.jpg

Is this covered by warranty? Will they repair or replace the knife if I send it in? I've tried adjusting the pivot to fix the blade alignment in the handle, but it has no effect.

 

[oregonknifenerd]

I'm surprised you can't get it centered by adjusting screws. I would think yes it would be covered but only they can tell you for sure. You should contact the warranty department. Hit their website for full info. I think its warranty@kai-usa.com but not sure off hand.

 

[BladeChick777]

It should be covered by the warranty.
I'm sure Thomas will be around to give you a for sure answer.
Though I'm pretty sure they will fix the issue or replace the knife.
If the pivot screw isn't working to help fix it at all.. then it may be a manufacturing issue.
Or it's been mistreated while on display, though I don't really see that happening if the store actually wanted to sell said knives.. because I wouldn't really want to buy a knife if I thought it had issues. And some people think if one is flawed then all the stock is flawed.

It should be covered, but I'm sure you'll get a better and more concrete answer shortly.

 

[nwmetalbug]

Just FYI have you tried loosening all the screws and put pressure in the direction you want the blade and retightening them. Its worked on several of mine to fine tune the centering. Hope that helps

 

[knivesandguns]

Loosening the body screws a tad and playing with the tension of those will definitely affect centering. Give it a shot

 

[kneedeep]

Here's an old tip that helps make sense of what needs to happen to center the blade.
Blades can be centered by loosening the handles and shifting them slightly in relation to each other on the long axis. This in turn changes the angle of the pivot's axis. A tiny movement of the handles can move the tip of the blade quite a bit.

Reverse directions to get the pivot to shift the other way.

 

[nwmetalbug]

It's wierd you would think with the screws countersunk there wouldnt be any movement but there is. I just hold pressure with my thumb on one end of scale finger on the opposite end of other scale and tighten the screws with my other hand . It moves the blade quite a bit sometimes to much lol

 

[JuJu-]

I think this is great info that alot of people don't know! Awesome tutorial kneedeep!