Kershaw customer service experience.

[Brian_R170]

A while back I bought a Kershaw Breakout 7000RD and wrote a short post about it here http://www.bladeforums.com/forums/showthread.php?t=769228

I decided to start carrying in about 2 weeks ago when I thought I had lost my EDC (Bradley Alias II Auto), so I pulled it out of the box again and when I was looking at it, I noticed that one of the handle screws was missing. It's the handle screw closest to the pocket clip. You can see it's missing in the photos I posted in the post referenced above, which were taken the day I brought the knife home.

So, I filled out a request form on Kershaw's website about the missing screw. I got an e-mail 3 days later saying they would send out a replacement screw and that I should be sure to put blue loc-tite on it and let it sit for 24 hours before use. Today, I got an envelope from Kershaw containing a full set of handle screws (including the blade pivot) and also a torx driver tool with three interchangable bits that stow inside the handle.

This is my first Kershaw knife and my first experience with Kershaw customer service. So far, I'm really impressed with both.

 

[tom19176]

Kershaw and Buck have the two best customer service departments I know of, with Kershaw taking first place in quickly sending missing/broken parts with the tools need to fix them for free! I am almost surprised they did not send a small tube of loc tite...lol....they are truly a great company, and Thomas who posts here for them is a top shelf guy to deal with!

 

[Unk]

+1. I had a Kershaw gent's pocket knife I'd carried for maybe 20 years when I fumble-fingered, dropped and damaged. I was looking around for someone to repair when referred to Kershaw..'splained what I'd done and what I wanted..said send in the knife and we'll see what we can do...did it..they sent me a NEW knife[same model].

I'd previously been a Kershaw customer for life just because of that quality knife and the service it had given me..probably nothing like LIFE PLUS however I'm on their team for whatever time I've got.

Breakout 7000 is my EDC.

 

[Shoki]

I carry a Kershaw Cyclone daily and have yet to have any issues with it. Apart from being impressed with the knives themselves, Kershaw's CS reputation was a deciding factor in my purchasing another of their knives and I can't wait to try out one of their autos.
Keep up the good work, fellas!

 

[Nikkogi]

Kershaw's CS is phenomenal! I bent the clip on my Kershaw Blur and asked how much a replacement would be. To my surprise they sent me two clips AND a keychain screwdriver thing! Awesome.

 

[Flexxx]

I also had a problem with one of my kershaw clips and contacted customer service...

got a new one in less then a week......(excellent service)

 

[mqqn]

Hi Brian_R170 -

Thank you for sharing your experience.

I had a similar story - I had lost a backspacer for my Volt 3600.

I emailed and asked to be able to buy a replacement and pay for the shipping.

Cheryl, the person who replied to my email, insisted that there would be no charge and asked for my shipping address.

Five days later, I received a small package with three new spacers and three new screws for the knife.

best regards -

mqqn

 

[cosmophonic12]

same thing happened to my ZT0200. The screw that holds the pocket clip was stripped.

emailed CS (kershaw), five days later received a bag full of goodies such as screws, pocket clip ect.