Les Robertson
BANNED
- Joined
- Oct 10, 1998
- Messages
- 3,565
For those of you who missed it in the Emerson post I put up a couple days ago. Here we go again.
This only works for makers in the US Knifemakers Guild.
First a written (yes it has to be written) complaint to Al Pendray, the president of the US Knifemakers Guild.
Include copies of any order form and/or canceled check or any other receipt.
The Guild attorney will then contact the maker and ask them their side of the story. This why you send the copies.
At this point the maker has 30 days to answer to the Guild about the complaint. If the complain is legitimate the maker will have to resolve the conflict;
1)He will refund the customers money
2)He will make the knife.
3)He will work out an arrangement with the person filing the complaint. Example, I need more time, I will have the knife done in 2-3 months. If this is good with both parties then this will resolve the problem as far as the Guild is concerned.
If the maker does not resolve the problem, he can be voted out of the Guild. Understand, that the Guild is no more than a club. The Guild cannot force an individual to do anything.
Remember the first step is to write Al Pendray. His address is
Al Pendray
Rt.2 Box 1950
Williston, FL 32696
One more thing. If you have a problem and you do not take any action to resolve this, you have become part of the problem.
Note that the American Bladesmith Society has a similar problem solving scenario.
If you have sent money through the mail and have not received your knife. The maker will not return your calls and letters. You can contact the US Postal Inspectors and file a complaint. Mail fraud is very serious and is taken in such a manner by the US Post Office.
The Knifemakers Guild may not be able to anything but sanction the maker. The Post Office can arrest them and give them some real problems.
This why you have to get a receipt in writing and keep copies of your checks and all correspondence. Once a maker takes a deposit the clock starts ticking.
Hope this helps!
This only works for makers in the US Knifemakers Guild.
First a written (yes it has to be written) complaint to Al Pendray, the president of the US Knifemakers Guild.
Include copies of any order form and/or canceled check or any other receipt.
The Guild attorney will then contact the maker and ask them their side of the story. This why you send the copies.
At this point the maker has 30 days to answer to the Guild about the complaint. If the complain is legitimate the maker will have to resolve the conflict;
1)He will refund the customers money
2)He will make the knife.
3)He will work out an arrangement with the person filing the complaint. Example, I need more time, I will have the knife done in 2-3 months. If this is good with both parties then this will resolve the problem as far as the Guild is concerned.
If the maker does not resolve the problem, he can be voted out of the Guild. Understand, that the Guild is no more than a club. The Guild cannot force an individual to do anything.
Remember the first step is to write Al Pendray. His address is
Al Pendray
Rt.2 Box 1950
Williston, FL 32696
One more thing. If you have a problem and you do not take any action to resolve this, you have become part of the problem.
Note that the American Bladesmith Society has a similar problem solving scenario.
If you have sent money through the mail and have not received your knife. The maker will not return your calls and letters. You can contact the US Postal Inspectors and file a complaint. Mail fraud is very serious and is taken in such a manner by the US Post Office.
The Knifemakers Guild may not be able to anything but sanction the maker. The Post Office can arrest them and give them some real problems.
This why you have to get a receipt in writing and keep copies of your checks and all correspondence. Once a maker takes a deposit the clock starts ticking.
Hope this helps!