NOT very happy with Spydie customer service....

KBR

KBR

Joined
Feb 12, 2002
Messages
1,525
A couple of weeks ago, I shipped my FRN Calypso Jr. PE and Military PE in to Spyderco. The Millie was just supposed to receive a complimentary sharpening, but the Calypso had a more serious problem. The pivot steel seemed to have a crack/chip on it, so it was sent in to either be replaced with another Calypso Jr. or Spydie of equal value since it's been discontinued.

Well, yesterday I received ONE Spydie(I strongly note ONE!!) back from the factory, which was my Millie WITHOUT my Calypso Jr. knife/replacement. It was bad enough that the Calypso Jr. wasn't even noted or remarked about in the letter from Keith, but my Military looked like it had been reground...losing the fine tip that I use very often. When I place it side by side to my Millie CE, it's just NOT the same PlainEdged Millie that I sent in.

Sal, Keith, Mike, or anyone from the Spydie crew....I understand that Spyderco receives many knives in the Warranty and Repair dept. every week, but I find this experience less than satisfactory and am not happy with it at all. I didn't think that there were any misunderstandings with what I wanted done with my Spydies, since I had spoken with Mike twice before I even shipped them off. I plan on contacting Spyderco first thing on Monday and finding out what happened with my Calypso Jr. PE/or replacement and Military PE sharpening.

I hope that the matter will be resolved promptly.
 
As far as the tip bein' focked up on yer Military, that's a real bummer. Hope they can git that rectified.

As for what happened with yer Calypso, I had a similar experience once. I'd sent in an orange handled Rescue with a weak lock for replacement along with a Mariner that I wanted re-serrated and a snap-it with a screwed up snap. A couple weeks later I get back two outta three knives, incidentally on a weekend. So...I stewed awhile, got nervous, wondered WTF, etc.. and called them first thing Monday morning. They said since the Rescue was being replaced, it would be arriving shortly in a separate package. shore 'nuff it showed up the next day. Was kinda uncool to be sweatin' my knife all weekend due to the lack of communication, but I figured I couldn't bitch too much since they had just sent me a brand spankin' new knife.

Betcha yer Calypso will be in shortly.
 
Wayne, the average response time depends on how busy they are I guess....:confused: I plan on calling sometime this morning to find out what's going on.

RWS, I had a response over at the Spydie home forum that is similar to yours. This guy went through the same thing. For me, it didn't help much that I got back my Millie at 6 pm on a Friday afternoon. Of course, I wouldn't be able to call/email Spyderco and get a response until today. I'm sure that I'm in the same boat about getting a replacement for the Calypso Jr., and I'm just going to have to wait on it. I just hope that the replacement is a PlainEdge LtWt. model, just like the one that I sent in.
 
The reason I asked is I posted here and e-mailed about a week ago about a service question and no response as of yet. I am not complaining as of yet but a week seems a long time for a company to reply to a customer.

Still happy with Spyderco, just a little impatient is all.:)
 
Personally, I've had bad luck getting _any_ company to respond to emails.

I'd strongly recommend giving 'em a call.
 
KBR: As to how the Mili work out, I wouldn't say what happen. I think you should actually phone them up because you'll probably find them much faster.
As to having less knives coming back, I shipped jjcoolay's Goddard and my Vesuvius together to Spyderco (to save shipping) and get them fixed up. He wanted a sharpening - I think - while I need to have the lock looked at by Spyderco.
His Goddard came back in record time even though they're supposed to be discontinued, because they have them in stock and his old Goddard probably broke during testing. However, mine was tinkered at much longer (as I've asked them try to fix it up instead of replacing it), and they have to replace it with a different model cause the Vesuvius is getting reengineered.
Hope everything would work out.
 
Hey Guys,

What is the usual turn around for a repair? I also wonder if they will email me as to what they will find out about the knife I sent in.

I have a Cricket that is hard to get it to lock that I sent in to see if they could adjust it. just wondering . . .
 
I RECEIVED a call this morning from Mike, without calling him first :eek:, and the main item of concern(my Calypso Jr.) has been resolved!! :D ;) :D

I wasn't aware that when two or more Spydies are shipped to Spyderco, they may be returned in separate shipments. The Millie did come back in great condition, except for the slight difference in the tip. And as for the Calypso Jr., unfortunately, no replacement was available, so I am going to receive credit from that Spydie towards another of equal value. :)

Thanks Spydie crew...for another job well done!! :D :)
 
Heh KBR.
That was no big deal ;)
Once Mike called me at just the right time, it became a morning call because he called me just at the right time that I'm supposed to wake up LOL!
Glad to hear everything is fine now.
 
I haven't tried to email Spyderco for a couple of years, but their average response time to my emails was... never. As Grover Cephas points out, unfortunately many companies don't respond to email.

If you call them though, you can quickly find out info. Spyderco's customer sevice can usually tell you what the status of your knife is and when they expect it to be shipped back to you.
 
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