Has anyone ever sent a knife to where BUCK for repair, told it would be repaired and then got a completely different knife back? The reason I ask is I was told today that BUCK will usually just throw the old knife in a box and send a new knife out as "they don't have any customer service". I don't feel this person is telling the truth as I see the comments from anyone who has sent something to and received it back from BUCK. To me this person sounds like someone who has an axe to grind and tries to the discourage anyone from taking advantage of the warranty. Any thoughts?
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Question
- Thread starter Mitch W.
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In my experence Buck will only send you a new knife if the old one is beyond repair. I have sent knives in and had repairs done and the knife comes back with the repairs I wanted. Send your knife in and write ATT. Joe Houser. Briefly explain what you want done and if it is possible it will get done, if its too far gone than they will send you a new knife that closely fit the bill. If you dont want a new one, tell them that too. They are good about pleasing the customer. Joe will make sure your needs are met. You can even ask them to contact you if there are any problems...
That's exactly want I did. When I told this person I'd sent 8 knives in for various repairs, his response was "hope you didn't like those knives because you won't get the same ones back". I personally think he's full of it. I was told I'd probably have them back around the end of the month, so we'll see who can be believed, BUCK or this person. My money is on BUCK.
David Martin
Moderator
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My money is on Buck too. DM
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Well, don't tell Dan that. He's liable to wonder what it is he does all day when he thinks he's fixing people's knives.
I have only had two occasions where I received a complete replacement instead of a repair.
1) I brought in an old, beat up 112 that a friend of mine in the Carson City area had owned for years. I told him that since I was headed home, and home was near the factory, I'd get it seen to and send it back. When I showed up at the customer service window, the gal asked if there was any sentimental value in keeping the knife, and would we mind if they just replaced it with a brand new one. I called Jim, who was just tickled that he'd be getting a new one. Walked out with a new 112 in exchange for the old one.
2) I picked up a Sirius in 154CM at a factory sale. I had the blade signed by both Chuck and CJ. I was most pleased. Later, I found that the liner lock would engage properly if you opened it slowly, but if you let it snap open fast, the liner slid across the base of the blade and made contact with the opposite side. It was hard as heck to get it closed when that happened. So, just make sure I always open it slow? Nah. Dropped it off at the factory, figuring I would pick it up a few days later. Instead, a few days later I received a package by mail at home with a new replacement. Same model, but this was in S30V. I was kinda, "hey, what the heck?" until I noticed . . . they had gotten the new blade signed by both Chuck and CJ.
I thought about that. This wasn't just "throw the old one and grab a new one." Someone had taken the time to ensure that what I got back was as nearly as possible the same as what I brought in.
The new one works just fine. It's got the signatures. I has no complaints.
I have only had two occasions where I received a complete replacement instead of a repair.
1) I brought in an old, beat up 112 that a friend of mine in the Carson City area had owned for years. I told him that since I was headed home, and home was near the factory, I'd get it seen to and send it back. When I showed up at the customer service window, the gal asked if there was any sentimental value in keeping the knife, and would we mind if they just replaced it with a brand new one. I called Jim, who was just tickled that he'd be getting a new one. Walked out with a new 112 in exchange for the old one.
2) I picked up a Sirius in 154CM at a factory sale. I had the blade signed by both Chuck and CJ. I was most pleased. Later, I found that the liner lock would engage properly if you opened it slowly, but if you let it snap open fast, the liner slid across the base of the blade and made contact with the opposite side. It was hard as heck to get it closed when that happened. So, just make sure I always open it slow? Nah. Dropped it off at the factory, figuring I would pick it up a few days later. Instead, a few days later I received a package by mail at home with a new replacement. Same model, but this was in S30V. I was kinda, "hey, what the heck?" until I noticed . . . they had gotten the new blade signed by both Chuck and CJ.
I thought about that. This wasn't just "throw the old one and grab a new one." Someone had taken the time to ensure that what I got back was as nearly as possible the same as what I brought in.
The new one works just fine. It's got the signatures. I has no complaints.
- Joined
- Aug 14, 2006
- Messages
- 2,247
Buvk Knives has the best customer service going imho,if a knife is no longer made or destroyed byond reair,then they will try to send out a new knife,many of my old knives have been back to Buck for a spit n polish,all of them returned to me,not replaced,again their customer service is top notch,Joe Houser is on top of the game when it comes to addressing customer needs,Joe goes above and beyond!
The main reason I started this thread is that I have a 501 with the script B stamp that I got in a knife lot off Ebay. It was in need of repairs that by rights wouldn't be covered under the warranty. I was able to procure the same model except with a wood handle (other is micarta) with the correct blade. I sent both in requesting they swap blades and reblade the wooded handle knife. Well, to my surprise, when Randy called to process the repair order (for all 8 knives), he said Joe was looking to see if he could find a script B blade somewhere to put in instead of doing the swap, keeping the swap as an option. Now I might be a redneck but this don't look like they ain't got no customer service to me.
BG42EDGE
BANNED
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Are you hearing this from the same guy that tells us that all the Buck knives are now made in China??
Are you hearing this from the same guy that tells us that all the Buck knives are now made in China??
No, he's someone everyone here knows, but I'm not gonna mention any names. But I am ready to put his opinion in the same place as the "BUCK Knives are made in China" guy!
Last edited:
Pack Rat
Gold Member
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- Jan 27, 2006
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I too have gotten back some repaired knives, as well as replacements for ones that couldn't be repaired, which was a surprise because one of the replacements was of much higher original value.
The guy spewing crapola needs to be flushed.
People need to understand what could happen to a knife before they send it in to Buck, if it has sentimental value.
The guy spewing crapola needs to be flushed.
People need to understand what could happen to a knife before they send it in to Buck, if it has sentimental value.
