I just want to voice out something that i'm not happy about. I've got a brand new digicam military and is really happy about how well the knife was made. But before using it, i wanted to take the military apart to clean off some lint that are hard to reach. I like taking my knives apart to clean them btw. The problem with this military is however, that many of the screws cannot be unscrewed because they are rounded. The weird thing is that the screws are only rounded in the anticlockwise direction.
Anyway, I contacted Spyderco, and person A told me to send it over. Ok, so did i. Few days later, 'A' told me that they have fixed it and there will be $25 repair cost. I'm fine with it as long as i can dismantle my knife once again although i don't quite understand how is it my fault. After 2-3 weeks, my military arrived. Excited, I tried to unscrew it. Now, it still has the exact same problem. I contacted 'A' again, and 'A' told me that i could be using the wrong torx driver. I am 100% sure that i am not because i am able to remove the clip screws and a 2 other screws from the handle. I contacted 'A' again, asking him/her for advise on what can be done. Almost a week later(now), i still haven't receive any reply.
From my previous experience with Spyderco, i am sure that they had one of the best customer service and warranty out there. However, i am really disappointed this time. I know that disassembling the military will void the warranty, but i only attempted to do so. Well, maybe it's really my fault... but i thought that if i managed to disassemble more complicated knives such as the Navaja, superleaf, and the paramilitary2 without any problems, how could i have damaged the military screws so easily? Unless they came to me already damaged?
That's all i have to say.
Anyway, I contacted Spyderco, and person A told me to send it over. Ok, so did i. Few days later, 'A' told me that they have fixed it and there will be $25 repair cost. I'm fine with it as long as i can dismantle my knife once again although i don't quite understand how is it my fault. After 2-3 weeks, my military arrived. Excited, I tried to unscrew it. Now, it still has the exact same problem. I contacted 'A' again, and 'A' told me that i could be using the wrong torx driver. I am 100% sure that i am not because i am able to remove the clip screws and a 2 other screws from the handle. I contacted 'A' again, asking him/her for advise on what can be done. Almost a week later(now), i still haven't receive any reply.
From my previous experience with Spyderco, i am sure that they had one of the best customer service and warranty out there. However, i am really disappointed this time. I know that disassembling the military will void the warranty, but i only attempted to do so. Well, maybe it's really my fault... but i thought that if i managed to disassemble more complicated knives such as the Navaja, superleaf, and the paramilitary2 without any problems, how could i have damaged the military screws so easily? Unless they came to me already damaged?
That's all i have to say.
