Warranty/Repair Time Frame

[RLANG]

Sent new Vantage Pro to Buck Warranty. The blade rubbed on the liner and did not open easily (s30v blade was exceptionally sharp). Was told the turn around time would be six to eight weeks (both by email and phone). This seems to be an excessively long time frame. Any ideas as to why Buck would require such a large window?

 

[edbeau]

They do a lot of repairs (blade changes and spa treatments) and what ever they do will be worth the wait. I believe they give you the worst case time, it should be shorter.

 

[imafritz]

I think thats the standard answer. I would be surprized if it took that long, but I would expect 4 weeks. I think they have a standard worse case scenario answer to make sure it is within time frame. Because during certain times of the year, specifically hunting season, they have a tremendous influx of knives to be sharpened. During those times, esp around Christmas, it may very well take that long since the warranty dept does all of that stuff including warranty repairs.



oops I was typing while ed said basically the same thing(only not as long winded as me)

 

[mag1]

I sent 2 knives in, and recieved 1 new and 1 perfectly repaired..It took about 2 months. I got a free knife and a 25 percent off coupon..Not bad.

 

[BG42EDGE]

Like most American companies in this recession/depression.....Buck has gotten leaner and meaner. I haven't heard that they have hired people back from the big lay-offs a couple years back.

Layoff thread: http://www.bladeforums.com/forums/showthread.php/558897-A-Sad-day-at-Buck-Knives

I imagine new hires are made on most of them.....thus getting the benefit of far cheaper labor than the old employees who had risen to the top of the pay scale before being axed.

The downside is loss of talent and experience.

So......fewer and newer means employees (some with little experience) have to work harder and faster and the backlogs of work for them will at times be extremely large.

That's just the way it is. Expect longer wait times, more mistakes, and less effective quality control.

As has been said, they always give a worst-case estimate on turn-around time and there are seasons that are busier than others.

The world it is a'changing. If you want to survive, you roll with the times.

 

[RLANG]

Repaired Vantage Pro received. Buck received the knife on 4/16, mailed repair on 5/9...not bad considering weekends and Easter. The liners were replaced and the blade was buffed and oiled. The centering is good, no liner rubbing, flipper opening is fair (much better than it was) plus 25% coupon. Also, the returned knife was securely packaged. Definitely worth $3.82 for shipping and insurance on a knife purchased with American Express points. Thank you for your responses.

 

[2TONYB]

Like most American companies in this recession/depression.....Buck has gotten leaner and meaner. I haven't heard that they have hired people back from the big lay-offs a couple years back.

Layoff thread: http://www.bladeforums.com/forums/showthread.php/558897-A-Sad-day-at-Buck-Knives

I imagine new hires are made on most of them.....thus getting the benefit of far cheaper labor than the old employees who had risen to the top of the pay scale before being axed.

The downside is loss of talent and experience.

So......fewer and newer means employees (some with little experience) have to work harder and faster and the backlogs of work for them will at times be extremely large.

That's just the way it is. Expect longer wait times, more mistakes, and less effective quality control.

As has been said, they always give a worst-case estimate on turn-around time and there are seasons that are busier than others.

The world it is a'changing. If you want to survive, you roll with the times.

McDonalds just hired 50,000 people and they still couldn't get my breakfast sandwich correct....Sausage, not bacon.

RLANG, It's a shame you had to send your knife back in the first place, but it sounds like it worked out well.