...

[Connor93]

.....

 

[matt f.]

I realized you are frustrated, but I don't think posting the problem here is going to do anything for your situation. Call or email them. EKI will make it right.

Good Luck.

 

[S.T.R.]

Before you posted, you should have contacted EmersonRep via PM. He could have helped you with all your issues, I'm sure he still can. Post pics and videos if you want, but it's not going to make you any friends on the Emerson forum.
I hope you get your problems resolved.

 

[knife chop]

I'd be frustrated if I was in connor93's position. How in the hell you still have those problems after sending it back for warranty? That's some BS. Forget resolving it in private. What the consumers need to know is the lack of Emerson's quality control. By the looks of it, the knife was so to speak "fixed" but was not inspected properly. I'd rather spend my money on a ZT/emerson collaboration than buying a "real" emerson with a half ass quality control.

I have an emerson that has a gap between the liner and g10 as well as scratched blade out from the box. I have never complained until now I didn't care then but reading all these complaints just got me fueled. And then you have an emerson rep that will say "it shouldn't have been shipped like that or blah! Blah!" Just to cover their fault.

Sorry for the comments but it just frustrates me that emerson keeps shipping these half ass work and makes excuses for it.

 

[TMCGLASSON36]

I want to make sure I'm reading this right before I say anything else. You bought a brand new Horseman from BHQ with all of these problems from your first post and you sent it to Emerson for repair instead of returning it to BHQ for a replacement?

 

[EmersonREP]

Wow, yes, I would've loved to know about this. Like everyone said, I know you're frustrated but posting all about it here won't fix the problem. Next time send me a message. You can send me pictures directly. EKI doesn't know what you buy from a dealer. BLADE HQ is a great dealer of ours and they also take care of their customers. I'd like to see the knife in question. Something doesn't seem right. We don't make excuses for anything either. You can't tell me that every product from every company you've ever purchased has been without issue. That's why warranties were invented! Like I've said many times we are a small family run business and we do our best to please our customers. Knifechop, it sounds like you've got it all figure out and know everything about our company and what we do.

 

[Akapennypincher]

I realized you are frustrated, but I don't think posting the problem here is going to do anything for your situation. Call or email them. EKI will make it right.

Good Luck.

Amen, but in fairness to the owner of the knife from hell, looking at the photos in the original post, was the picture that was worth one thousand words. Hope this problem is fixed, or warranty replaced. JMHO

BladeHQ the original seller, and Emerson needs work to make this right.

 

[ibute21]

I'd be frustrated if I was in connor93's position. How in the hell you still have those problems after sending it back for warranty? That's some BS. Forget resolving it in private. What the consumers need to know is the lack of Emerson's quality control. By the looks of it, the knife was so to speak "fixed" but was not inspected properly. I'd rather spend my money on a ZT/emerson collaboration than buying a "real" emerson with a half ass quality control.

I have an emerson that has a gap between the liner and g10 as well as scratched blade out from the box. I have never complained until now I didn't care then but reading all these complaints just got me fueled. And then you have an emerson rep that will say "it shouldn't have been shipped like that or blah! Blah!" Just to cover their fault.

Sorry for the comments but it just frustrates me that emerson keeps shipping these half ass work and makes excuses for it.

I've never seen you post here? Back to general knife discussion with you

 

[EmersonREP]

I've seen this old post and have already advised Connor what to do. I understand your mad about the replacement knife you received from Blade HQ. Why not call EKI directly? And Connor, please respect our employees as well. You don't know them personally so stop with the name calling. Helen Keller probably would've handled this situation with more tactic than yourself.

 

[MatthewSB]

First, the lock is extremely sticky. I understand that Emerson locks require a bit of breaking in, but this appears to be a very extreme case. If I flick the knife out or wave it normally, I need a screwdriver or similar tool to disengage the lock. The lock bar is past 100% lockup when opened slowly.

Emerson sells these:

http://emersonknives.com/shop/accessories/captains-of-crush-grippers/

Breaking it in should make the lock disengage easier.

Second, the knife has a quite loud and annoying squeak. I took the whole thing apart and cleaned and lubed the action including the detent (it came from Emerson very gritty and dirty). Lube and a cleaning helped a bit but it is still has a loud annoying squeak.

Breaking it in should eliminate the squeak.

Third, I received the knife with the blade perfectly centered, but the blade moved side to side in the handle very easily and the pressure required to open the knife would cause it to rub the liner like before. I tightened the pivot which helped, but the knife is no longer centered. I'm not really bothered by this but thought it was worth a mention.

The centering can be fixed by reassembling it putting tension on certain areas. Do a search, it'll come up.

Fourth, the middle standoffs has one of its holes incorrectly drilled and tapped causing one of the handle screws to spin freely inside the handle. I called Emerson and they are going to ship me a new standoff.

Problem solved.

All of your issues will be fixed by breaking it in and tinkering, aside from the standoff that is already being taken care of by Emerson.

When people say "break in" they don't mean use it for a day and it will be fine. It takes hundreds of openings and closings, sometimes, to break in the lock. I usually carry a new Emerson, in addition to a well worn user, for a few weeks opening and closing it before I deem it ready for work.

As far as tinkering, Emerson supports people taking their knives apart, they even sell all the screws and other parts you could possibly need to save you sending it in for warranty work. Sometimes they just need a little work. Every single Emerson I buy gets disassembled and the factory goo (whatever that black stuff is on the washers) wiped off. The good news is that once you get an Emerson assembled properly and working smoothly, they tend to stay that way forever.

Enjoy your knife if you can, and if you can't appreciate it's rugged awesomeness return it and spend your money on ZT or Spyderco or whatever.

Sorry for the comments but it just frustrates me that emerson keeps shipping these half ass work and makes excuses for it.

Whatever they're doing, it works for them. Many people buy Emerson knives and never notice the abundant imperfections, they're too busy using the knives to notice, or just don't care.

I'm not that hardcore apparently, because having gaps and similar issues bothers the hell out of me, on a $200 knife. Picky people, like me, can either send their knives in for repair or fix the issue ourselves. Emerson doesn't "void" warranties for disassembly, they encourage it

 

[newknif]

I'd be frustrated if I was in connor93's position. How in the hell you still have those problems after sending it back for warranty? That's some BS. Forget resolving it in private. What the consumers need to know is the lack of Emerson's quality control. By the looks of it, the knife was so to speak "fixed" but was not inspected properly. I'd rather spend my money on a ZT/emerson collaboration than buying a "real" emerson with a half ass quality control.

I have an emerson that has a gap between the liner and g10 as well as scratched blade out from the box. I have never complained until now I didn't care then but reading all these complaints just got me fueled. And then you have an emerson rep that will say "it shouldn't have been shipped like that or blah! Blah!" Just to cover their fault.

Sorry for the comments but it just frustrates me that emerson keeps shipping these half ass work and makes excuses for it.

When issues are resolved in private it is usually done out of respect for the members on the forum. Not that everyone here cannot handle this kind of thing or bear to hear it, it's just that it takes away from the good mood everyone was in before someone decided that everyone should know how displeased they are. So you see, it's not about resolving an issue or even a recurring problem. It's more about, everyone stop and look at me and how unhappy Emerson made me.

Forgive us if we seem to be indifferent to a problem someone may have but this would have been way better handled in private. There is not a problem in the world that Emerson will not make right when it comes to customer satisfaction. Making mountains out of mole hills in public will get you nowhere. It shows that someone is more interested in complaining than getting their problems resolved in a profesional manner.

KnifeChop, if you had a cosmetic problem with an Emerson product you swhould have let someone know right away and had it taken care of. It could have been for you a chance to get acquainted with some very nice people who are there to help. You may have even made a friend along the way. Instead you chose to be silent and wait for an opportunity to cry about it in public. Way to go.

You then decide that the entire public should know about Emerson's supposed shortcomings and accuse EmersonRep of doing nothing about an issue when it came out of nowhere. What would EmersonRep have to post to make you happy? The truth is, nothing EmersonRep could post will make you happy because you have an agenda all your own.

 

[Akapennypincher]

I've seen this old post and have already advised Connor what to do. I understand your mad about the replacement knife you received from Blade HQ. Why not call EKI directly? And Connor, please respect our employees as well. You don't know them personally so stop with the name calling. Helen Keller probably would've handled this situation with more tactic than yourself.

I do not think Connor was being disrespectful, I saw some humor in his post referencing Helen Keller. But I am at a loss to figure out if the old knife was fixed, or a replace was send, as in reading Conner's first few word I was guessing replacement.

I do hope Conner give the warranty people another try, or get both EKI & BladeHQ the seller involved for a fix.

Some how in my wildest imagination I can not visualize the knife pictured in the original thread leave EKI, and think there is more to the story, that maybe Conner don't know. Having to do with the knife when it was at BladeHq, but this is only a guess.

Me personally I would have returned the knife to BladeHq the day I got it after calling them, and advising the situation.

I was in business for my self over twenty years, I did contract work. I gave each job my best effort, as I was seeking, and paid my bills off replete business. I have personally little tolerance for second best efforts, when spending my money on products, or services.