Daniel Dorn
Gold Member
- Joined
- Apr 21, 1999
- Messages
- 5,322
I bought this from a forum member, and am quite impressed with the knife, overall. It's just that one side of one scale is lifting from the frame.
I realize that natural materials tend to move and shrink/grow, but this one is starting to curl up. I cannot take a decent picture, to save my life, so you'll have to take my word for it. The last half inch is curling up, with at least 1mm sticking above the juncture at the bolster.
What I'm wanting to know, is if anyone has experience with Canal Street's warranty service? I've read through their warranty page, and it does say "defects in materials," so I'm pretty sure I'm covered, as the issue is in no way due to misuse, abuse, or neglect.
Are they pretty good about fixing issues? As this is a limited run, with an exclusive material, will I be able to get a replacement scale? Should I insist?
What are your suggestions? I'm thinking of just asking for a replacement with bone, or something, if they don't have mastadon.
As this is a user, I am not worried about collector value, and would just pop it back into it's sheath and carry it.
I realize that natural materials tend to move and shrink/grow, but this one is starting to curl up. I cannot take a decent picture, to save my life, so you'll have to take my word for it. The last half inch is curling up, with at least 1mm sticking above the juncture at the bolster.
What I'm wanting to know, is if anyone has experience with Canal Street's warranty service? I've read through their warranty page, and it does say "defects in materials," so I'm pretty sure I'm covered, as the issue is in no way due to misuse, abuse, or neglect.
Are they pretty good about fixing issues? As this is a limited run, with an exclusive material, will I be able to get a replacement scale? Should I insist?
What are your suggestions? I'm thinking of just asking for a replacement with bone, or something, if they don't have mastadon.
As this is a user, I am not worried about collector value, and would just pop it back into it's sheath and carry it.