A typical order conversation:
-iheartkittens@isp.com emails me asking about a sheath, usually without giving more than a first name.
-I email them back a price and we figure out the details they want.
-Between 5 minutes and a month later I get a PP payment (often from a different email address) or MO in the mail with absolutely zero information other than their addy and
maybe the model of knife the sheath is for.
Now consider that several of these are occurring at once. It's mindnumbing trying to put things together and way too much time is being spent on it.
Now if you're one of the guys or gals who are innocent of this, then please ignore. It's not meant for you.
For those that believe I'm psychic or greatly overestimate the capacity of my memory, a few tips:
-When you pay with PP, there is a note section when you fill out the form. Use it. And make sure your addy is up to date while you're at it.
-When you pay by MO, write or print out your order and include it. Also include your email and/or phone number so I can get ahold of you if needed.
-Include details. Just writing "For Swick sheath" or "per our emails" is useless. State what the sheath is for, color, carry options, any special requests, shipping options, etc. in a note included with payment.
-If you're sending PP from a different email addy than your other emails (a lot of times multiple already), make a note of that in the payment.
-If you're sending in knives, attach a note to each one with specifics for that knife. While I am a knife nut, a lot of blades come in sterile or are customs and I can't place them without research, so when 5 knives come in together with one note (if that), it's a bit of work determining which is which. Even with non-customs it's a bit daunting sometimes. I don't know Busse models to tell most apart, so when several come in with a note that reads "... on the FHHFHV, ... on the CVNBUK, ...on the RTFIIOO, etc." it requires me to to start figuring out what all that means. Off topic, but on shipping knives, please package your knives reasonably. The next time I pick up a box from the PO and hear steel clinging against steel, I'm just gonna refuse to take it.
Hopefully this will help speed up orders and lessen my confusion a bit.
Thanks,
Kiah