A Customer Service question: Advice about knives and a Custom maker

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SpyderJon

Joined
Jan 27, 2002
Messages
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I wanted to ask for a few stories concerning your experiences with two different companies and their customer service practices: Buck Knives (which I've been told is one of the best in the world)
and AlMar Knives (I haven't heard any stories about them either way)

I'm wanting to know if these companies are easy to work with?

Also, does anyone have any experience with the knives of a Mr. Brian Lyttle, a custom knife maker in Canada?
 
I'm not sure what you mean by "work" with them. Buck and Al Mar are not custom knife makers they are production knive manufacturers. Both companies have excellent products and excellent reputations. If you wonder whether you should consider buying their products, then rest easy and have at it. I wish I could comment on the Canadian custom knife maker but I can't. Perhaps another poster will help with him. Take care.
 
Brian Lyttle makes some beautiful knives. I have had a little contact with him and he seems pretty easy to work with. Pretty well all of his knives are very expensive. You could buy 10 Bucks or Al Mars for the price of one of Brians knives.

I have had great experiences with Buck. They stand behind there products 100%. I have had no dealings with Al Mar.
 
Thanks for the speedy replies! I guess what I'm wanting to know is how well Buck and Almar (though I'm more interested in Almar) stand behind their product, and how quick they are to remedy problems. Say, does anyone know if the warantees on the Buck custom knives are limited lifetime? Thanks, again. This is all very helpful to me.

I'm not sure if I want to spend the 2300.00 (canadian) for one of Mr. Lyttle's knives, though they are beautiful, I think I'm more considering something like a custom Buck 110- any thoughts?

This would be for daily carry, in BG-42. Thanks, again!!!
 
A customized Buck 110 would be, in my opinion at least, a great choice for a resonably priced knife. The Buck 110 that I own has lasted me approximately 35 years and is the only knife from my youthful days that I still have.
 
SpyderJon, that custom Buck would be an excellent choice. I will tell you how good Buck customer sevice can be. I was looking for one of their long time discontinued edge angle clamps. You know, it held the knife at the right angle for you when you sharpened the blade. I emailed them about getting one, and they told me they had been discontinued. Well, about 4 months later I get an email from Buck that they had found some in their warehouse. They offered to sell me one at a resonable cost. Now, how is that for customer service?
Big D1
 
saw an ad in a magazine for Buck :
if you bought this knife a 100 years ago it would still be under warranty....( or something like that )..is this for real ??

From dealing with Dillon Precision for my reloading machines ( yes I am a gun guy as well as a newbie kinda knife guy )..they offer a NO BULL 100% warranty..even if you break it or blow it up !!
Sounds like Buck could be the Dillon of the knife industry !
I love my Buck crosslock....however this William Henry T10 I just acquired is sweet..not as sturdy but oh so sweet to handle !
 
Echoing Keith here..., my first "real folder" was a Buck 110.., and I also still have it. Granted it's seen better days than it's current condition.., but it is one hell of a knife for the money.

As was also mentioned.., Brian's knives are gorgeous.., but comparing production and handmade knives is sort of tough. In utilitarian value..., will a Lyttle custom cut 10-12 times better than a Buck..? Of course not.., but buying customs is about many variables we could talk about for hours (and we do...lol)...

Good luck.., get what makes you happy :)


"Hunters seek what they [WANT].., Seekers hunt what they [NEED]"
 
My Dad who will use a knife for anything (he cut a "V" in the tip of a bayonet that he found on an LZ in Vitenam so he could use it as a weed puller) snapped a Buck fixed blade in half! I'm sure that the knife was being seriously abused but he called them and they told him to send it in and they replaced it for free. I'd call that customer service!

Brandon
 
You wont find better customer service than from Buck and their warranty will outlive you.
BTW, if you go to the Buck forum here, you'll find Joe Houser, the Customer Service manager for Buck and an all around great guy, and he'll answer any question you have about a specific knife.
 
This has certainly been a great learning experience for me! I'm a little surprised that nobody has really been able to tell me about Almar, but that's okay. I'm sure I'll probably end up with both at some point. Thanks for all of the responses!
 
I BROKE 2 TIPS OFF BUCK STRIDERS... MR BUCK ANSWERED MY EMAIL
AND SAID SEND EM IN..WE'LL FIX EM! ... MOST EVERYONE ELSE
GETS THE SAME OUTSTANDING SERVICE TOO!
AL MAR.. personally ..dont care for their knives...but..they
may have wonderfull service..just dont know..
 
Darkman, were these Striders the Tanto or Spearpoint? Were they ATS 34? I'm seriously considering buying one of these, and I'm curious to hear your story because I've NEVER heard about anyone breaking the tip off of one of these things!!! Please, do tell!
 
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