secretagentmann007
Chief wire twister
- Joined
- Oct 6, 2006
- Messages
- 479
recently i purchased a spyderco cat. really enjoying it but the clip was kinda sucking, (are all spyderco clips this bad *i was thinking*) it was loose. and especially slippery with the slick CF scales. kept falling out of my pocket. ( I did try bending it as i do with all my clips but this wire clip seemed to fight me pretty good. not being even etc.). so i called up spyderco and explained. the girl i was talking to told me i had to send the knife in, add $5 and wait for the return.. it would have to be repaired. the liner does lock up towards the center more than i like.. but not enough to send it off, i just asked for a replacement clip and would be on my way. she insisted it would have to be sent in for the clip to be fixed. frustrated, i politely hang up the phone and decided to pursue another avenue. i emailed spyderco.. i got the same answer. at this point i was getting a sour taste in my mouth about this and thought. just for a clip? send it in. are they mad? then i called spyderco tech support and got a guy name mike. great guy. in fact the only reason i'm about to buy another spyderco is because of this gentleman. ( and i really like the sage).
so mike asks me if i'd like a gold wire clip off another knife.. he had a cat in his pocket at the moment and as he was comparing them told me he thought it would look really good. i got excited and accepted.
he sends me the clip free. doesnt ask for payment once. dont get me wrong, i would have gladly paid for another clip but it was no big deal. clip is on its way. and so is the sage!
later the next day i got a call from a fellow at spyderco asking about my recent inquiry and how my situation was handled. i thought it was nice they called to make sure all was well. now i've added spyderco's to my edc.
nice work mike AND spyderco!
so mike asks me if i'd like a gold wire clip off another knife.. he had a cat in his pocket at the moment and as he was comparing them told me he thought it would look really good. i got excited and accepted.
he sends me the clip free. doesnt ask for payment once. dont get me wrong, i would have gladly paid for another clip but it was no big deal. clip is on its way. and so is the sage!
later the next day i got a call from a fellow at spyderco asking about my recent inquiry and how my situation was handled. i thought it was nice they called to make sure all was well. now i've added spyderco's to my edc.
nice work mike AND spyderco!