A little story

N

NSW1535@Gmail.com

Joined
Nov 21, 2011
Messages
34
Bought a Sebenza 25 from a CRK dealer. Finally got here. The box and birth card both read Sebenza 25. The knife itself was a 21. I called the place I got it from and they will not refund or exchange knives due to the fact that I disassembled the knife to confirm it was a 21. It had a bushing. They were just following policies and stuff but currently waiting to see what CRK can do for me. Waiting for an E-mail reply. Have pictures but cannot upload.
 
Why did you have to take the knife apart to tell if it was a 25 ? The 21 and 25 look quite different. :confused:

NSW1535@Gmail.com said:
Bought a Sebenza 25 from a CRK dealer. Finally got here. The box and birth card both read Sebenza 25. The knife itself was a 21. I called the place I got it from and they will not refund or exchange knives due to the fact that I disassembled the knife to confirm it was a 21. It had a bushing. They were just following policies and stuff but currently waiting to see what CRK can do for me. Waiting for an E-mail reply. Have pictures but cannot upload.
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Haze said:
Why did you have to take the knife apart to tell if it was a 25 ? The 21 and 25 look quite different. :confused:
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Agreed. There's quite a difference that should be apparent to a buyer even if they aren't real familiar with CRK. And I would think that anyone paying the amount of $ that a 25 or 21 costs would know what they look like before they buy.
 
Yeah that's strange. I mean you knew about the bushing but not the ceramic lockbar interface, different handle shape, different type of blade grind, etc...?

And also, that sucks for you. Hope they help you out. As far as I am concerned, you got A knife, but not the knife you paid for.
 
I agree its weird you took it apart but at the same time, for what it costs, they should have atleast offered to exchange it upon inspection, a incorrectly boxed & labeled product is not the fault of the buyer in any way.

I hope they do you right but at the same time you shouldn't of taken it apart, you see where they're comin from right? If you got the correct $500 knife wouldn't you be pretty upset if it had been taken apart and put back together by some random guy and not CRK? At the price they command the only way it'll be able to be resold is if the dealer sends it back to CRK, even if you didnt make single scratch on it.
 
I don't understand why you took it apart for confirmation of any kind. You knew enough about the 25 to purchase the 25 and not the 21 so...

I hope you get a resolution to this. I can understand being frustrated about it. The fact that you took it apart makes it a used knife so it will be tough to convince the seller to take it back. I hope it works out for you.
 
I think that sucks, but how couldn't you tell the difference between a 21 and 25? It doesn't sound like you're very knowledgeable about the knife itself or what you intended to buy. I can see where they're coming from but i do think you're owed a 25. Wrong on both sides here.
 
Sorry, but why would you take a new knife apart? The two knives are obviously different, and the label on the box should reflect the knife, not to mention the birth certificate.

That said, what is done is done. I would send the knife back to the dealer with a photo of the birth certificate. They are in the wrong in selling you the wrong knife.
 
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I guess I'll folllow the guys that have all made pretty much the same comment. Why did you take a new 21 apart if you knew what a 25 looked like.

They look completely different. I understand why the dealer won't/can't take the knife back....it's not a new knife after it's been taken apart.

I hope CRK can do something for you.
 
shouldnt have told them you took it apart... sounds wrong morally but really, there's no way i would take a knife back from a customer who told me he disassembled it. you basically could have taken your old 21 and claimed this to get another 25.
 
What the folks above say is true. You shouldn't have ordered it, if you don't know what it looks like. But the opportunities for confusion are somewhat evident by the pics... I do hope you get your 25.
And yeah, I really wish I still had all of these... (sigh) Please forgive the tears on this page...

Here's a 21...


and here, second one down, is the 25. IN order, top down, is the Umnumzaan, 25, Regular, Classic


and here's an Alan Davis fixed (wonderful) flanked by my large and small Classic models.
 
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NSW1535@Gmail.com said:
Bought a Sebenza 25 from a CRK dealer. Finally got here. The box and birth card both read Sebenza 25. The knife itself was a 21. I called the place I got it from and they will not refund or exchange knives due to the fact that I disassembled the knife to confirm it was a 21. It had a bushing. They were just following policies and stuff but currently waiting to see what CRK can do for me. Waiting for an E-mail reply. Have pictures but cannot upload.
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Odd story. Just kind of curious as to what your expectations are from CRK. Unless they are aware of some sort of packing error made in their shop (seems unlikely,) I think the best case scenario would be CRK asking you to send in the 21 so they can send it back in a properly labelled box and replacement birthday card. A 'spa' charge would not be unreasonable in such event, imo.
 
Thanks guys for the feedback. To clarify, I knew the differences between the 21 and 25 before I bought it. Ceramic ball detent, the jimping, the little blade cutout, stock thicknesses, added finger groove, no machined hole on the scale, bo lanyard pin. It was indeed not the best choice to take it apart. I guess I was all like, "Oh dang didn't expect this, let's see what's in this bad boy!" My inner machinest/engineer took over. I hope you understand. I also felt it was okay since a tool was included, and CRK encourages to take apart their knives. I did put it back together and it is in perfect working order. Will let you guys know what happens when CRK replies. Lesson learned.
 
NSW1535@Gmail.com said:
Thanks guys for the feedback. To clarify, I knew the differences between the 21 and 25 before I bought it. Ceramic ball detent, the jimping, the little blade cutout, stock thicknesses, added finger groove, no machined hole on the scale, bo lanyard pin. It was indeed not the best choice to take it apart. I guess I was all like, "Oh dang didn't expect this, let's see what's in this bad boy!" My inner machinest/engineer took over. I hope you understand. I also felt it was okay since a tool was included, and CRK encourages to take apart their knives. I did put it back together and it is in perfect working order. Will let you guys know what happens when CRK replies. Lesson learned.
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You say that you knew the differences before you bought it, but in this sentence below you write this.

(I called the place I got it from and they will not refund or exchange knives due to the fact that I disassembled the knife to confirm it was a 21)


Hmmm:confused:
 
Well, best of luck. CRK is a really good company and should do right by you.

NSW1535@Gmail.com said:
Thanks guys for the feedback. To clarify, I knew the differences between the 21 and 25 before I bought it. Ceramic ball detent, the jimping, the little blade cutout, stock thicknesses, added finger groove, no machined hole on the scale, bo lanyard pin. It was indeed not the best choice to take it apart. I guess I was all like, "Oh dang didn't expect this, let's see what's in this bad boy!" My inner machinest/engineer took over. I hope you understand. I also felt it was okay since a tool was included, and CRK encourages to take apart their knives. I did put it back together and it is in perfect working order. Will let you guys know what happens when CRK replies. Lesson learned.
Click to expand...
 
NSW1535@Gmail.com said:
... I hope you understand. I also felt it was okay since a tool was included, and CRK encourages to take apart their knives. I did put it back together and it is in perfect working order...
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They encourage people to take apart their personally owned knife, not knives that are for sale (new from a dealer). Would you go to a dealer and start taking one apart standing there at the counter, even if the proper tools were packaged with the knife? I don't think so.

At the time you took it apart did you already know it was wrong and you were going to request an exchange?

Lets say you were in a different situation, lets say you got the exact $500 knife you had wanted/ordered, would you be happy to find out that knife was last disassembeled and reassembled by someone other than CRK (some random guy who did it "because the tool was there")? I'm not doubtin your ability to turn a few screws but would you want your high-end knife put together by someone who's never done it before, or by the company that designed and built it?
You gotta see where they're coming from.
 
Two lessons for today.

  1. If you get something that is clearly not what you ordered, DON'T take it apart since you're fixing to send it back anyway because they probably won't take it back.
  2. If your inner engineer takes over and you do take it apart...you just can't help yourself...don't tell the place you're fixing to send it back to that you took it apart because they probably won't take it back.
 
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