A Quick and easy question!

[5knives]

Well, quick and easy for You.

I recently ordered 3 knives from the Camillus Clearence Website.

That was about 3 weeks ago.

I got an e-mail confirmation of the order, the next day.

Nothing since.

Perhaps I'm spoiled by the vendors I usually buy from, but I'm used to recieving my orders in 7 to 10 days at most.

Is this delay normal for Camillus?

Should I be starting to e-mail or phone?

I cannot tell if it's been billed to my credit card until I recieve my statement, sometime in the next week, from what I can tell online, it looks like about the right amount is "on hold" by my Credit Card company.

I could call my credit card Company, but you get a non-english speaking person in Sri Lanka or someplace whos total conversation skill consists of "Sure", "You bet" and "no problem".

Should I be starting to bug Camillus? or is this normal!

Thanks for your help,
Gary

 

[CamillusColClub]

This is going to sound lame but I swear it's the truth. Wendy, one of our customer service reps, got her computer zapped with a virus and hasn't been able to access anything lately. I'm not sure of the time frames we're talking here but it is possible all recent emails (and internet orders) have been lost. If you can print a copy of the confirmation, and fax it to me (Attn: Rick) at (315)672-8832, I'll have Wendy check it out for you. Or you can call her direct at (800)344-0456.

Sorry for the delay. We'll get this straightened out.

 

[5knives]

Thanks for the response Rick!

Much appreciated, WOW that was quick!

I'll telephone Wendy tomorrow!

Your response about Computer virus does not sound lame to me at all. I retired 3 years ago after 18 years as a mainframe consultant.

Most users trust their Computers FAR more than they really should.

My favorite was the Major credit Card company, which, whenever a customer overpaid their bill, by even $0.01, treated the over payment as a shortage, and started sending collection letters, if the customer sent in the extra penny, now there were 2 shortages, after 90 days of the shortage not being resolved ( and there there was no way you could resolve it), the computer automatically cancelled the Card holders Account.

Situation existed for 15 years, before the company became aware of it. Turns out they had been canceling an average of 183 good but overpaid customers a month for 15 years.

It took less then 2 hours to fix the problem, after they finally noticed it.

Sometimes there's a lot to be said in favor of the old guy with a green eye shade, a quill pen and a big ledger book.

Thanks again for your response, I'm sure we'll be able to easily resolve this.

Gary