A quick thank you to Spyderco's outstanding customer service

[Jonny1280]

I had a stripped standoff screw on my Para 2.
I shot an email to Spyderco's warranty/repair.
I told them what happened, included a pic and literally, within minutes, had a reply.
Charlynn at customer service said that they would send me the replacement screw and even gave me a time frame. Today I recieved two screws and a small bottle of locktite.
I love it when a large company treats their customers right.
It'll keep me coming back for life.
Thanks Spyderco!

 

[seelow123]

I've had to inquire about getting some replacement screws a few times, too. Always got a bunch of screws and loc-tite in the mail shortly after. Spyderco's customer service rocks.

 

[Twoknifeguys]

Never had any good experiences with Spyderco customer service. They've always insisted on payment for any parts, plus paying for shipping. I love my Spyderco knives, but good customer service was never something they could brag about.