A Satisfied Army Ranger

Ron Andersen

Ron Andersen

Joined
Mar 23, 2000
Messages
3,769
SOG Specialty Knives has satisfied customers from just about every field there is…Military personnel included. I've talked with SEALs, Rangers, and assorted military professionals across the board, all very happy with the overall durability of their SOG knife.

Several days ago, we received a letter from Martin Barreras (a US Army Ranger) that I thought I'd share with you. Enjoy!


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Ron Andersen
Consumer Services Manager
SOG Specialty Knives, Inc.

Website: www.sogknives.com
Email: ron@sogknives.com
 
That was a great letter Ron, thanks for sharing it.

I have an interesting question: what happens when oen of us knuts sends you guys a letter? I know you can't speak for other companies, but is there someone specific who opens these kinds of letters? Do you sit there with a beer in your hand and your feet in a wading pool, reading SOG fan mail
biggrin.gif

I've never thought about asking, unil now!

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"Come What May..."
 
Crayola,

I'll give you a serious answer. After an initial look-through for anything important or personal, the mail gets sorted by department. "Fan" letters or any customer service type letter makes it to my desk. I respond to them or make sure they get taken care of by appropriate staff. I typically respond to letters addressed to "The President" on his behalf after he forwards them to me.

Doesn't the beer and the wading pool sound so much better?
smile.gif
At least once a year (usually on the first outstanding weather day of the year), I ask if we can either have the day off, or if we can move all our desks into the parking lot for the day. I never get listened to...I take that back, I know I was listened to by the hysterical laughing as I am shunned from the "corner" office.


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Ron Andersen
Consumer Services Manager
SOG Specialty Knives, Inc.

Website: www.sogknives.com
Email: ron@sogknives.com
 
Thanks Ron. I was really curious about where our letters go!

If I write a letter asking that you folks at SOG get to take your desks out on the lawn om the first nice day, put your feet in a wading pool and drink beer while reading the mail, who would the letter go to???
biggrin.gif


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"Come What May..."
 
<font face="Verdana, Arial" size="2">If I write a letter asking that you folks at SOG get to take your desks out on the lawn om the first nice day, put your feet in a wading pool and drink beer while reading the mail, who would the letter go to???</font>
Click to expand...

Address that one to the "The Round File Archiving Department." It will be summarily filed.
wink.gif


Ron
 
Round File Addressing Department: Sounds like File 13! Try and help a guy out...
biggrin.gif


So to recap then, if all of you write a letter to SOG, Ron will open it, read it, enjoy it, treasure it, and deal with the letter with grace. My crazy letters will go into a "special" filing cabinet, which will be emptied daily.
wink.gif


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"Come What May..."
 
I see this thread degenerating... Mind you the wading pool and beer don't sound too bad, we need that at my office... oh wait, it's always raining...
Seriously though: that's a great letter from someone that might really put the knife through it's paces.
I noticed he is pleased with the knife (I can't wait for mine), and it remains unbroken. (Maybe the elite military units don't beat their knives with metal pipes...
confused.gif
)
That is the sort of user review I have faith in, someone who uses the knife for its intended purpose.
Thanks Ron

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Without data, it's just another opinion

[This message has been edited by Bobby B (edited 06-05-2001).]
 
Hey Bobby,

No problem. I thought everyone would benefit from hearing from a serious knife user. When he got his knife, we told him to really put his Recondo through some serious testing. In other words, he was told to not "hold any punches." This letter shows his impressions after doing so.

Thanks for your comments. They're always appreciated.

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Ron Andersen
Consumer Services Manager
SOG Specialty Knives, Inc.

Website: www.sogknives.com
Email: ron@sogknives.com
 
Ron, I never thought to write you a letter, but when I was in the military, I used a Power Plier daily for five years without a problem.
Multitools like the Power Plier and inexpensive folders like the Auto Clip and Air SOG see far more use than fixed blades by military personell, regardless of the unit.
 
<font face="Verdana, Arial" size="2">Multitools like the Power Plier and inexpensive folders like the Auto Clip and Air SOG see far more use than fixed blades by military personell, regardless of the unit.</font>
Click to expand...

This I can believe...and know. Knives are rarely "weapons" in war.

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Ron Andersen
Consumer Services Manager
SOG Specialty Knives, Inc.

Website: www.sogknives.com
Email: ron@sogknives.com
 
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