Kohai999
Second Degree Cutter
- Joined
- Jul 15, 2003
- Messages
- 12,554
Hello All,
Back about 7 years ago, I was a supervisor at a Telephone Call Center, working for TCI. I had to wear the "symbol of authority" tie, shirt and decent pants. I needed to get some decent shoes to go with this, so I did not look like a dork. I settled on the Rockport Pro Walker, which I purchased at Nordstrom for around 60.00. Most of the shoes that I had worn up to this point were either sneakers, or combat boot variants. I am 5'6" and weighed about 155 lbs at the time, and my feet were taking a beating.
Socks, I already knew about, I started out with Smartwool hikers, and now wear Wigwam Merino heavy hikers. They look cool, too. But, I digress.
I separated the upper of the shoe substantially from the sole in about 3 months, the Rockport in that model is a glued on sole. I took them back to Nordstrom, and upgraded to a Clark dress/casual shoe. This lasted for about 6 weeks, because the last that the shoe was formed on did not work for the width of my fit (size 8 1/2, E) and was forming some crippling pressure points. On a 9 hour shift, I was on my feet for about 6 hours, especially during the 2 p.m. to 11 p.m. shift.
Back to Nordstrom, and tried on a bunch of shoes, and found a Ecco City Cap toe that I liked very much, looked great, fit very well, and worked for the purpose. I purchased this shoe and was happy with it for 6 + years. Ecco discontinued this particular style, replacing it with another, less comely shoe, so I purchased a few more different pairs of Eccos, and relegated this shoe to the "special occasion, and wanting to look sharp" category.
At the end of August, I had to walk a trade show in Las Vegas, and my attractive (not really to me, but I can see how she would be to others) female boss, and I decided to go to Picasso at Bellagio for dinner.
Great dinner, great view, great ambiance, would totally do it again. As I am walking out of Bellagio in my especially sharp shoes, I realize that I am leaving chunks (large) of shoe sole on the cultured marble floor. As in, my shoes are deconstructing themselves. I have had this happen once before, with a pair of Bates Lights, apparently there is a very specific shoe compound that has a "shelf life". I think this is total BS.
Anyway, I called Ecco, and they are replacing the shoes, which is very cool. What is not very cool is that they self destructed in the first place, and that the customer service agent that I spoke with on the phone today at 603-537-7300, located in Londonderry, NH, sucked balls.
What I am looking for here, from her, is a little bit of sympathy for my situation, and some consultative assistance in picking out a new pair of shoes. Nordstrom selection right now is not the most comprehensive, and I already have 3 other pairs of differing models of Eccos. Yes, I am more than a little OC, but that is not the point. The point is that the customer service agent was not knowledgable about the line of shoes, did not offer to find me someone who could help me, and basically, just sucked.
The moral of my story is that next time I need good shoes, I am getting another pair of Allen-Edmonds, Johnston-Murphy, or my first pair of Mephisto's. All of these shoes can be rebuilt.
I take care of my stuff, I expect it to last a long time. I am finally giving up on a pair of boots that I have had for 23 years (old school Timberland's) and an old blue pair of Doc Marten's that got chewed on by my bros' dog in 1994. The toe box on the Doc's just pretty much gave out.
Best Regards,
STeven Garsson
Back about 7 years ago, I was a supervisor at a Telephone Call Center, working for TCI. I had to wear the "symbol of authority" tie, shirt and decent pants. I needed to get some decent shoes to go with this, so I did not look like a dork. I settled on the Rockport Pro Walker, which I purchased at Nordstrom for around 60.00. Most of the shoes that I had worn up to this point were either sneakers, or combat boot variants. I am 5'6" and weighed about 155 lbs at the time, and my feet were taking a beating.
Socks, I already knew about, I started out with Smartwool hikers, and now wear Wigwam Merino heavy hikers. They look cool, too. But, I digress.
I separated the upper of the shoe substantially from the sole in about 3 months, the Rockport in that model is a glued on sole. I took them back to Nordstrom, and upgraded to a Clark dress/casual shoe. This lasted for about 6 weeks, because the last that the shoe was formed on did not work for the width of my fit (size 8 1/2, E) and was forming some crippling pressure points. On a 9 hour shift, I was on my feet for about 6 hours, especially during the 2 p.m. to 11 p.m. shift.
Back to Nordstrom, and tried on a bunch of shoes, and found a Ecco City Cap toe that I liked very much, looked great, fit very well, and worked for the purpose. I purchased this shoe and was happy with it for 6 + years. Ecco discontinued this particular style, replacing it with another, less comely shoe, so I purchased a few more different pairs of Eccos, and relegated this shoe to the "special occasion, and wanting to look sharp" category.
At the end of August, I had to walk a trade show in Las Vegas, and my attractive (not really to me, but I can see how she would be to others) female boss, and I decided to go to Picasso at Bellagio for dinner.
Great dinner, great view, great ambiance, would totally do it again. As I am walking out of Bellagio in my especially sharp shoes, I realize that I am leaving chunks (large) of shoe sole on the cultured marble floor. As in, my shoes are deconstructing themselves. I have had this happen once before, with a pair of Bates Lights, apparently there is a very specific shoe compound that has a "shelf life". I think this is total BS.
Anyway, I called Ecco, and they are replacing the shoes, which is very cool. What is not very cool is that they self destructed in the first place, and that the customer service agent that I spoke with on the phone today at 603-537-7300, located in Londonderry, NH, sucked balls.
What I am looking for here, from her, is a little bit of sympathy for my situation, and some consultative assistance in picking out a new pair of shoes. Nordstrom selection right now is not the most comprehensive, and I already have 3 other pairs of differing models of Eccos. Yes, I am more than a little OC, but that is not the point. The point is that the customer service agent was not knowledgable about the line of shoes, did not offer to find me someone who could help me, and basically, just sucked.
The moral of my story is that next time I need good shoes, I am getting another pair of Allen-Edmonds, Johnston-Murphy, or my first pair of Mephisto's. All of these shoes can be rebuilt.
I take care of my stuff, I expect it to last a long time. I am finally giving up on a pair of boots that I have had for 23 years (old school Timberland's) and an old blue pair of Doc Marten's that got chewed on by my bros' dog in 1994. The toe box on the Doc's just pretty much gave out.
Best Regards,
STeven Garsson
of my body. To his credit, he did not mention my size until I asked him what would be better for a 300 pounder.
