- Joined
- Aug 26, 2010
- Messages
- 4,441
So you may have seen the thread where I was asking for someone to make me a top eject Rattlehawk sheath. David offered to do it for me, and we worked out a design. I want to emphasize that fact that he was just giving me what i was asking for. Anyway he finished my sheath, and sent it to me. As soon as I got it, i messaged him and let him know i got it. I mentioned that it was a bit hard to get the hawk out due to the straps on the top, and the spike hanging up. I never asked him to do anything about it. Without any prompting, he offered to trade it out at no cost for one of his normal sheaths. I wanted to give the one i ordered a chance since i felt bad about making him do all that work, and didn't think it was quite fair to swap it out.
Anyway after playing with it for a day, i decided that it was just not comfortable and wouldn't work so I decided to accept his offer. I emailed David and he replied letting me know that he had gone ahead and shipped one out to me the day before because he wanted to make sure I was happy.
This is a level of customer service that NO ONE does.... it's just incredible. On top of that, I got the new sheath today, and it's simply incredible. It's better than i hoped by a wide margin.
If you are in need of Kydex, David is GTG 100%
Anyway after playing with it for a day, i decided that it was just not comfortable and wouldn't work so I decided to accept his offer. I emailed David and he replied letting me know that he had gone ahead and shipped one out to me the day before because he wanted to make sure I was happy.
This is a level of customer service that NO ONE does.... it's just incredible. On top of that, I got the new sheath today, and it's simply incredible. It's better than i hoped by a wide margin.
If you are in need of Kydex, David is GTG 100%