Am I too picky?

K

K man

Joined
Nov 26, 2000
Messages
515
Hi!
I have a knife that I really don't know what to do with. It is made by a great company with a great reputation. I emailed them yesterday and am waiting for a reply, so I am not going to say what company it is.

My question- The stop pin is crooked and the blade only hits it on one side. The G-10 handle scales are also off by about 1mm. I think that a combination of the uneven scales and the holes drilled for the stop pin that do not quite line up attribute to the stop pin being crooked. If the knife is held up to a window or other source of light, light can be seen throught the gap between the blade and stop pin where they do not hit.

I really dont trust the knife because of this problem.

I have sent the knife in once to have this problem fixed. It came back clean and sharp as hell, but the problem was still there. In the email I wrote to the company, I asked for a new knife because I feel that I got a dud that slipped through Quality Control.

What would you do with a $120 knife with a problem like this? Am I wrong for requesting a new one?

All opinions more than welcome!
Thanks
 
Your not to picky by a long shot on this one K man, i would sent that one back for sure, no guestion about it!

James
 
K, you have every right to expect to be a satified customer. Please let us know who the manufacturer is and their response.
 
I don't think you're being too picky at all. It sounds like more than just a cosmetic problem. Let us know how things turn out.
--Josh
 
If it were my business I would want picky customers like you to continually test my QC department.

And for the problems you describe I'd jump somebody's hind quarters for a job not done.
 
You are well within reason to request either a replacement or repair.
Let us know how it turns out.

Paul
 
120 dollars???? send it back!! if they do not want to make it right, I would ask for my money back. kinda reminds me of two emersons qc7's I owned for about two days!!! One had the scale not lined up with the frame (really noticeable). The other one had a really nasty grind line on the blade (you could catch your finger nail into it!). I ended up sending it back to smkw where I got it.
 
I sent them an email on Sunday so they should send me one any time. I sent it back a few weeks ago and it came back with the problem still there. I could tell that they tried to fix it (the stop pin had been rotated). The flaw is hard to see, It took me a few weeks to notice it myself.
I am not mad at them because they treated me great a few weeks ago when I first sent it in. I did tell them in the email that I wanted a new knife because I feel that this problem cannot be fixed without replacing the G-10 scales.

I will let you all know what happens when I get an email from them.
 
Hi Knifeman,

Occasionally, emails get lost in "cyberspace" or do get misrouted within a company (accidents happen...even to me). I'd suggest three things:
  1. Email again: Give it about two full working days, then resend your email. That is an approximate business standard for the maximum amount of time to respond to an email.
  2. Visit their forum (if they have one): If they have a forum here (or on KnifeForums.com), place a respectful question regarding warranty procedures.
  3. Call the manufacturer: I'd actually do this first (sorry for getting them out of order). I always feel the best way of handling all product concerns is talking verbally with representatives of the manufacturer. Once contact has been made and an understanding has been reached (or not), then bringing it to a public place like this. Always give the manufacturer an opportunity to uphold their warranty and show the level of customer satisfaction by which they wish to be known.
    [/list=1]You've done nothing wrong here and shown great restraint. Keep pursuing the manufacturer and let us know the resolution.

    You're not referring to me (SOG) in this thread, are you? ;) Our Night Vision fits your description (except for the quality concerns ;) ), but didn't get an email from you.

    I forgot. No, you're not too picky. Expecting higher standards from a knife of the price you paid is not unreasonable.
 
The company in question has a wonderful opportunity to show what they are made of. They say the real selling starts when there's a problem to solve. Solving the problem properly and swiftly will make you a customer for life.

Not solving the problem will alienate the affected customer. If that happens, then they are not the ones you want to do business with in the future.
 
I have a question? Did you send the knife to the retailor or the manufacturer? I am assuming that the knife in question is a production knife that is not a "factory second"
 
No, you're not being too picky. Keep us up to speed on what happens.
 
I had the exact same problem with the stop pin on an Emerson Commander. When I contacted them via email I was told to send the knife back. They sent me a brand new one that was flawless. There is nothing wrong with high expectations when it comes to fine knives.


Kevin
 
Spyderco always treated me well when it came to warranty service. In fact they fixed a Military of mine for free once when what happened was my fault.

You spent good money for that knife, you should get what you paid for.
 
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