Hi all,
Just wanted to share recent customer service experience. Purchased new fine ceramic bench stone (full size). On inspection stone had a small pit or hole in the surface with raised edge that caught the blade on sharpening stroke. Contacted spyderco who in one email, apologised profusely for the issue, said they would be sending me a new stone and was there anything else they can do. Short time later I received USPS first class dispatch notice and 5 days later new flawless stone arrived in Australia with follow up apology letter.
Thanks Sal, and especially Charlynn from warranty for standing behind your products and treating customers with such care and attention.
I have been a spyderco customer for over 20 years, this was the first warranty issue I have ever had. Needless to say I will be a loyal customer for many decades to come.
Just wanted to share recent customer service experience. Purchased new fine ceramic bench stone (full size). On inspection stone had a small pit or hole in the surface with raised edge that caught the blade on sharpening stroke. Contacted spyderco who in one email, apologised profusely for the issue, said they would be sending me a new stone and was there anything else they can do. Short time later I received USPS first class dispatch notice and 5 days later new flawless stone arrived in Australia with follow up apology letter.
Thanks Sal, and especially Charlynn from warranty for standing behind your products and treating customers with such care and attention.
I have been a spyderco customer for over 20 years, this was the first warranty issue I have ever had. Needless to say I will be a loyal customer for many decades to come.
