- Joined
- May 17, 2006
- Messages
- 4,290
A few weeks ago I posted my dilemma with the 17” Council Tool Hudson Bay 1.75lb axe. When another one was sent to me it took about 3 good whacks to see that the head was also coming loose on that one. I finally went straight to Council with my issues and they responded phenomenally. They sent me out a UPS paid postage label and said they would cover any costs I have accumulated. They did mention that it happens sometimes with their Hudson Bay patterns. I also mentioned that I should have gone with the Boy’s Axe in the first place. They assured me they would find out what was going on with the HB axes. I was dealing with their operations manager for most of it. When I returned from a trip I got a hand written card from the VP and a very long email addressing my axe problem. Wow, I was blown away. As if that wasn’t enough yesterday a package arrives from Council Tool. Inside was a brand new Boy’s Axe and a card from the VP of Council Tool. I was shocked, still am.
I got a chance to go into the backyard and chop into the same stump that worked my HB axe loose. The Boy’s Axe felt amazing in the hand with perfect grain orientation and head alignment.
Overall I am super impressed with the way Council Tool has treated the average customer like me. This says a lot about them as a company.
Last weekend Mudman showed me his 3lb Jersey Axe by Council Tool and it looked and felt pretty good. I can’t wait to really put them both through their paces.
One question for other CT Boy’s Axe owners: Is this normal?
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