Another great CRK experience

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dkblade

Joined
Nov 7, 2014
Messages
880
I'll keep it short. When I got my knife back from CRK about 6 weeks ago from swapping an insingo blade for a clip point, the knife came back with very minor vertical lock rock. Being a CRK, I knew this was irregular, so I called CRK and they requested I send the knife back for service. They called me 2 weeks later to let me know it was ready and then shipped it second day to me with a whole new lock bar slab, new screws, and even sharpened the blade and blasted the presentation side all free of charge. The result? My absolute grail! Perfect centering, rock solid lockup, sharp as hell and basically brand new!
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Did you say they swapped blades for you? They told others that they wouldn't swap blades....only replace with the blade that originally came with the knife. What's up with that?

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Oh, congrats on your success story though! Awesome knife... Didn't mean to poop on your thread!

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Sergeant Sam said:
Did you say they swapped blades for you? They told others that they wouldn't swap blades....only replace with the blade that originally came with the knife. What's up with that?

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Ahaha no worries about pooping on my thread. They will install a clip point blade in place of an insingo but not vice versa. They send the insingo blade back with the knife so you can swap them out as you want. Cost about $200 when all was said and done, but this last trip was free because CRK couldn't determine if the knife came back like that or if it was the result of damage I caused. I didn't damage the knife so I'm glad they gave me the benefit of the doubt!


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I'm glad it finally worked out for you, I sent two knives back for the first time ever and they did an exceptional job with the knives. The level of their service is outstanding.
Gorgeous CRK !!!!!!
 
Ajack60 said:
I'm glad it finally worked out for you, I sent two knives back for the first time ever and they did an exceptional job with the knives. The level of their service is outstanding.
Gorgeous CRK !!!!!!
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Thanks! A sebenza should never have lockrock! I'm glad I sent it back because now it's a bank vault like it should be. I've had some minor issues with this knife since I got it 1.5 years ago, now it's finally as perfect as it could ever be. I'm guessing the current condition of this knife is how 95% of sebenza owners receive their knives brand new. Time to start saving up for a large inkosi [emoji106]


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dkblade said:
Thanks! A sebenza should never have lockrock! I'm glad I sent it back because now it's a bank vault like it should be. I've had some minor issues with this knife since I got it 1.5 years ago, now it's finally as perfect as it could ever be. I'm guessing the current condition of this knife is how 95% of sebenza owners receive their knives brand new. Time to start saving up for a large inkosi [emoji106]


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Glad to hear you had a great experience. It's so nice that they are consistent in their service. I'm sending in two knives tomorrow, and I feel confident I'll have the positive CRK experience everyone talks about. The only question I have is about expedited service. I might be moving out of the country as soon as a month, so I'll be calling tomorrow when I mail them tomorrow. I don't want to jump the line, I just want to be able to get them packed with everything else.
 
Wrobelan said:
Glad to hear you had a great experience. It's so nice that they are consistent in their service. I'm sending in two knives tomorrow, and I feel confident I'll have the positive CRK experience everyone talks about. The only question I have is about expedited service. I might be moving out of the country as soon as a month, so I'll be calling tomorrow when I mail them tomorrow. I don't want to jump the line, I just want to be able to get them packed with everything else.
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Might be tough, they're always super busy. They expedited mine because I paid $200 to have the blade swap and it came back with lock rock so it was their mistake. Usually they quote anywhere from 4-8 weeks, and every other time I've sent it in its come back just about at the 8 week mark. Just giving u a heads up! Good luck [emoji106]


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