- Joined
- Aug 29, 2007
- Messages
- 24
A little while ago, I expanded my small Kershaw collection and bought a used tanto Blur on ebay for about $21. I'm not a fan of the serrations but the price was right and I figure it could be useful while camping. When I received it I found that the action sounded very gritty and there was a very small tooth chipped off the one of the serrations. The knife was very well used but lock up was still great. I sent it to Kershaw for a tune up and to have it resharpened (I didn't have my SharpMaker then). I included a letter with the knife explaining how I bought it used on Ebay so I was not the original owner and did not expect it to be covered under warranty. I also offered to pay for all the services done to it. Well I got it back from Kershaw yesterday and found that they replaced the whole blade. They never billed me for any of the work and the turn around time was quick :thumbup: :thumbup:
Also, while the Blur was at Kershaw, my torsion spring broke on my Leek. I called Kershaw, spoke to what sounded like a very young kid, and was sent a replacement spring, a spare spring, and the Kershaw torx tool all for free. And no, I didn't ask for the tool. The kid asked if I had the torx bits and I said no, he said he would include the tool.
I'm very impressed with Kershaw's customer service. I can not fault them for anything. A+ service all around!
On a side note, for those that remember me, my collection was grown. I first got my Leek (I still love it), then I won my Nascar Leek (thanks again!), then I got my Tanto Blur, and now a SG2 Blur that should be delivered anytime now (a late birthday present). I can't wait for the SG2 to get here.
Also, while the Blur was at Kershaw, my torsion spring broke on my Leek. I called Kershaw, spoke to what sounded like a very young kid, and was sent a replacement spring, a spare spring, and the Kershaw torx tool all for free. And no, I didn't ask for the tool. The kid asked if I had the torx bits and I said no, he said he would include the tool.
I'm very impressed with Kershaw's customer service. I can not fault them for anything. A+ service all around!
On a side note, for those that remember me, my collection was grown. I first got my Leek (I still love it), then I won my Nascar Leek (thanks again!), then I got my Tanto Blur, and now a SG2 Blur that should be delivered anytime now (a late birthday present). I can't wait for the SG2 to get here.
