I have just received a PM2 and was disappointed. The blades off centered, there is blade play, and the "detent ball" doesn't seem as smooth as it should be (I don't know the technical term) I'm very tempted to send it back even though they are only minor flaws. How good is their service? I saw some good and some bad but how long does it usually take to get the knife back? And do you have to contact then or just send it with a note
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Another Warranty Thread
- Thread starter Skomskk
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Congratulations on the purchase. As far as the knife, you seem like a discerning knife owner/buyer, to be able to find those issues on the knife with such ease. I would personally recommend that you send it to Spyderco for a refund, as its doubtful that they will be able to take care of it satisfactorily, since their business model is based on providing a good quality production knife, at a reasonable price.
I would then take that money and put it toward the price of a good custom knife. A custom maker in the appropriate price range (you will have to decide what that is based on the level of perfection you want) will then address all of your concerns personally, and you can end the cycle of frustration you are currently experiencing based on your expectation/price point situation. Of course, one little thing to remember, is that, as most makers will tell you, all knives have their flaws. Some are just harder to find. So, if you can't find a good custom maker, and it seems to be getting more difficult to find one who is able to offer absolute perfection in a knife while still trying to make a profit, whatever that is, you may want to make your own knife. Then you would have absolute control over how much satisfaction you can achieve, and surely attain perfection. Whichever path you choose, friend, I wish you all the best, and hope that you find what you're looking for.
I would then take that money and put it toward the price of a good custom knife. A custom maker in the appropriate price range (you will have to decide what that is based on the level of perfection you want) will then address all of your concerns personally, and you can end the cycle of frustration you are currently experiencing based on your expectation/price point situation. Of course, one little thing to remember, is that, as most makers will tell you, all knives have their flaws. Some are just harder to find. So, if you can't find a good custom maker, and it seems to be getting more difficult to find one who is able to offer absolute perfection in a knife while still trying to make a profit, whatever that is, you may want to make your own knife. Then you would have absolute control over how much satisfaction you can achieve, and surely attain perfection. Whichever path you choose, friend, I wish you all the best, and hope that you find what you're looking for.
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Have you tried tightening the 4 screws around the pivot? sometimes that's all it needs. If I get a knife like that I take it apart, clean it, polish the washers, put it back together and make sure everything is back together nice and snug with no blade play but still being able to open. I just did that to my Blue para sprint and it opens as smooth as butter and the detent is now BETTER than when it was new.
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Well said. It might also benefit the OP if he buys from a B&M so he can examine the knife first before plunking down the cash.
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I would send them an E-mail describing your concerns and include your phone#,should they need to call you.
I mean after actually owning it alot more and breaking it in there is more blade okay than my used mini griptilian... So il try and take it apart and what not first and see how it goes. I saw on youtube a video where on the liners at the pocket clip screw holes there is usually some metal sticking out that you can sand down.
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I would not do that "first" if you plan on sending it back to Spyderco. Read the little piece of paper that comes with the knife to see what voids Spyderco's warranty (hint - taking it apart and sanding on anything will do so).
You can fix the blade-centering thing with only loosening/tightening the stand-off and pivot screws using the same method that works on liner-locks), the rough opening/closing could easily be from dirt (good break-in period will typically smooth that out - I almost always break 'em in good and then disassemble/clean/lube with good grease - but I'm also not afraid to void my warranty).
As to the blade-play, if tightening the pivot doesn't work then you don't have too many choices without sending it back or voiding the warranty. Personally, blade-play on a compression lock means about as much to me as it does on an Axis lock - absolutely nothing as both of those locks are solid enough that they won't fail just because there's blade-play.
If you're unhappy, then don't send it back to the manufacturer - send it to the dealer you bought it from (they should be the first line of customer service).
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I didn't see where the OP was asking whether he should buy a custom or production knife. It isn't hard to tell if there is blade play, on off center blade, and rough opening. At least not for most of us. Seems like some people want to make excuses for a lemon knife. If it doesn't matter to you maybe you can work out a deal to buy it from him since you don't mind over looking problems just because it is a Spyderco. Spyderco makes great knives, but they shouldn't get a pass when a bad one comes out because it has a hole and spyder on the blade.
If you aren't positive you can fix it and it might need to go to Spyderco for work, DO NOT take it apart. They will void your warranty and send it back to you. If you send it in you can probably expect it being gone 2 or 3 weeks. Whether they will fix it, probably depends on how bad things are. They do like to say things are "within tolerances". It might be easier to send it back to where you bought it from. They might not have another but you might be able to talk them into bumping you to the front of the line and sending you the first one they get. Good luck.
If you aren't positive you can fix it and it might need to go to Spyderco for work, DO NOT take it apart. They will void your warranty and send it back to you. If you send it in you can probably expect it being gone 2 or 3 weeks. Whether they will fix it, probably depends on how bad things are. They do like to say things are "within tolerances". It might be easier to send it back to where you bought it from. They might not have another but you might be able to talk them into bumping you to the front of the line and sending you the first one they get. Good luck.
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I said to try tightening the 4 screws around the pivot, sometimes they aren't always tight. The screw for the blade stop does adjust blade play. I think the only way they would void your warranty for taking it apart would be if you broke something. I took mine apart and I doubt they would be able to tell.