ANSWERS Kershaw/ZT warranty questions. Kershaw please advise

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ShepardCC

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Dec 4, 2012
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I thought I asked this before but I did search and couldn't find it.

Will it void my warranty if I anodize the frame lock on my 560 ?? (Using electricity. If that matters)

ANSWER Yes, because sometimes it can change the lockbar surface and change the lockup. They will try to fix any problem you may have, but they won't replace the part if they can't fix it

I also want to acid wash the blade a deeper color to look more like the new blackwashed version (impatient and can't wait. I will still buy a new 560bw when they come out. But I need some instant gratification. ) but I'm assuming that yes it would void that part. However could I still participate in the $30 blade replacement if I ever needed to??

ANSWER: Yes acid washing voids blade warranty, but NO it doesn't not mean you can't still participate in the blade replacement program. $30 dollars for ZT knives.

Thank you Kershaw/Zero Tolerance warranty service.
 
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The anodizing and acid stonewashed won't void the warranty however if you screw up the anodizing/acid stonewash and it changes the lock up, or some othe random thing happens, that won't be cover under warranty. Basically you can take your knives apart and modify them, but if you screw that modification up, I won't be covered (they will probably just ask a small fee for the services if you void the warranty)

Make sure to post pics!

-Kirby
 
Just don't see how changing the color of the titanium would change the integrity of the metal to make a warranty void valid.
 
ShepardCC said:
Just don't see how changing the color of the titanium would change the integrity of the metal to make a warranty void valid.
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Think of it like this, at least they let you take it apart and cover more problems than most companies would even think of covering.
Is there another company out there that says they will let you anodize and still cover it under warranty? I only ask because I don't know?
 
There are no explicit warranty coverage conditions but under the ZT FREQUENTLY ASKED QUESTIONS (FAQ) there's the following:

HOW WILL I KNOW IF MY KNIFE IS COVERED UNDER WARRANTY?

Please provide your phone number and/or email address on your Warranty Service Form. If there is any problem with your coverage, we will call you to discuss your knife. Otherwise, we will repair your knife within our usual turnaround time.
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If you have any questions, please contact Warranty Services directly at 1-800-325-2891 or email warrantyinfo@kai-usa.com
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From the IMPORTANT INFORMATION booklet that accompanies your ZT knife:

Limited Lifetime Warranty

Zero Tolerance products are guaranteed for the lifetime of the original owner to be free of defects when received from the factory. Any product we find to be defective in its original material, construction, or worksmanship will be repaired or replaced with the same item or one of equal value at no charge. (Of course, normal wear, abuse such as prying with the knife, or neglect are excluded from this non-transferable warranty.)
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From the current ZT warranty web page:

LIMITED LIFETIME WARRANTY

Zero Tolerance Knives carry a limited warranty for the lifetime of the original owner, except when stated otherwise. Our products are guaranteed to be free from defects in original material and construction and to perform as advertised when properly used and maintained. Under this warranty, Kai USA Ltd. will repair or replace any product we find to be defective in its original material or construction. This Limited Lifetime Warranty is non-transferable and does not cover normal signs of wear, rust, or damage/breakage due to improper use or maintenance. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, you may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here.
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ShepardCC said:
Electro anodizing doesn't change anything but the color.
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I hear ya man, but thats the answer we were given. Like it or not. Listen to Rev's advice and call them up. They will be the only ones to give you a difinitive answer :thumbup:
 
bad_juju said:
I hear ya man, but thats the answer we were given. Like it or not. Listen to Rev's advice and call them up. They will be the only ones to give you a difinitive answer :thumbup:
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Thank you for taking the time to help :) I will add it to the list of things to do Monday :)
 
ShepardCC said:
Thank you for taking the time to help :) I will add it to the list of things to do Monday :)
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Please post up the KAI definitive answer to your question. It might save a lot of people some time and trouble in the future...
 
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