Any Dealings with Case Customer Service?

[Guyon]

I recently bought a Case Amber Bone CV stockman on eBay. The knife is obviously NIB, but it had some slight gaps between springs and liners--one of them big enough that you could see daylight through it.

The eBay seller has offered a full refund, but I got the knife at a good price, and it'll only cost a couple of bucks to send it back to Case. Case customer service assures me they'll fix the problem or replace the knife. The rep even offered to put a rush on the repair work since it's a new knife.

Anyone here sent a knife back to Case for repair? Impressions?

 

[waynorth]

I recently bought a Case Amber Bone CV stockman on eBay. The knife is obviously NIB, but it had some slight gaps between springs and liners--one of them big enough that you could see daylight through it.

The eBay seller has offered a full refund, but I got the knife at a good price, and it'll only cost a couple of bucks to send it back to Case. Case customer service assures me they'll fix the problem or replace the knife. The rep even offered to put a rush on the repair work since it's a new knife.

Anyone here sent a knife back to Case for repair? Impressions?

Ive sent 4 different knives back to case. 2 new ones with fitting problems which they fixed a.s.a.p! The knives came back perfect!
The other two, from the U.S.A. era, were deteriorated from being in a Texas window for years, a white handled melon tester and a yellow trapper, never used, but the handles looked like roadkill! They rehandled them for $16 each, made them like new. I am a satisfied customer.

 

[Don Bilbanito]

I secend that I have two done, one a junker that only cost $16 to replace blades and a broken handle replaced free of charge!

 

[longbeachguy]

I concur with the prior two posts! Say what you want about the quality of Case knives, but in my experience their dedication to customer service is beyond reproach.

Here's my anecdote: I bought a 25 year old Case knife on ebay. It appeared to have been unused, but there was serious lateral blade play, and I was very dissatisfied with the knife. Since the ebay seller hadn't misrepresented, I didn't return and ask for a refund. I e-mailed Case and indicated I wanted to send the knife in for repair, being fully aware it was not under warranty and that I would have to pay for the work. They responded with instructions for sending it for repair, which I did. I was expecting to get a quote for the price of the work. Instead what I got was my knife back in the mail about two weeks after I'd sent it in, not only fixed, but sharpened and polished. No charge.

I inferred from this experience that this company stands behind it's product in a big way.