Anyone else run across someone who *didint'* know what a Swiss Army Knife was?

[Moondrop]

I'm venting, mostly. I'm annoyed with myself because I didn't notice the note on the home depot website that said "online exclusive" and annoyed with the home depot employee who asked if I needed help and then didn't seem to know what "swiss army knife" meant. I'm also annoyed with mega-retailers playing that "online exclusive" game, and offering "free" site-to-store shipping. If I'm going to go ahead and order it online, why would I want to bother getting in my car and wasting gas and time to go pick it up when I can have it delivered to my door by any number of online merchants who've taken to offering better prices and free or cheap shipping? But I'm getting off track, sorry.

I did actually go to my local home depot, and did actually ask the older gentleman who offered to help me about Swiss Army Knives. When he said, "huh?" I just thought he hadn't heard me. So I repeated it and got the "His Master's Voice" look back. So I changed it to "pocket knives" and it was like the light finally switched on and he explained that home depot mainly carries "these" and takes me to the wall of utility knives that has a couple of Leathermans that must have been ordered by mistake. How can there be a grown person (who works for a company that sells all kinds of tools, no less) who doesn't have the slightest clue what a swiss army knife is? I'm so confused.

Has this happened to anyone else?

 

[Skimo]

He could be hard of hearing like me, you could have been mumbling or speaking too quickly, there could have been background noise and asking at Home Depot about knives, last I checked its Leathermans, Coast and an assortment of razor knives.

Why would any company offer more products for sale? They sell? Why drive to the store? Because there's other stuff that you're going to buy.

The reason they don't ship to your door could range from the company wanting you to get lured in by other projects you have when you pick up your item to not wanting to branch out to that business model.

I haven't bought a knife from a b&m store for quite a while, last one was an Opinel#6 a while back, and at that point it was an impulse purchase.

Why complain when you know about
Online sales?

As for not knowing about SAKs, who knows, I don't see it as a bad thing since its not a knife store.