anyone sent in a strider for warranty

They have communication issues and will not answer the phone. I've also had bad luck with emails, but I did recently send in my SnG for vertical bladeplay and it was returned in about 2 weeks. You don't need to contact them prior to sending the knife.

Just send it in with a note on what needs to be fixed, include all your contact information, and $15 for return shipping. They fixed mine by putting in a bigger stop pin.
 
I did, sent mine in and got it back in my hands in 4 weeks. :thumbup:
 
I sent mine in, got it back in 3 weeks better than it was new.

FYI....email heather not anybody else. She will return your emails
 
you should go to the USN. They have their own forum over there. Josh and Mick are members and post frequently. http://usualsuspect.net/forums/forumdisplay.php?f=23

Here is their new policy as per Josh

If your folding knife has been modified we won't fix it so don't send it in
modified= if any tools were used on your knife to change its appearance Your warranty is void
Change the blade grind= void
Polish the screws, blade or titanium=void
Modify the handle=void
File your lock bar=void
Drill any holes in your knife=void
If you strip a screw we will repllace it for a charge
If you break the tip or chip the blade we will fix it no charge
If you take the knife apart and ruin the lock up thier might be a charge
***charges are detirmined on how long it takes us to fix it****
WE WILL NOT SEND OUT OR SELL ANY PARTS

email heather heather@strriderknives.com for questions
 
Socom Elite said:
you should go to the USN. They have their own forum over there. Josh and Mick are members and post frequently. http://usualsuspect.net/forums/forumdisplay.php?f=23

Here is their new policy as per Josh

If your folding knife has been modified we won't fix it so don't send it in
modified= if any tools were used on your knife to change its appearance Your warranty is void
Change the blade grind= void
Polish the screws, blade or titanium=void
Modify the handle=void
File your lock bar=void
Drill any holes in your knife=void
If you strip a screw we will repllace it for a charge
If you break the tip or chip the blade we will fix it no charge
If you take the knife apart and ruin the lock up thier might be a charge
***charges are detirmined on how long it takes us to fix it****
WE WILL NOT SEND OUT OR SELL ANY PARTS

email heather heather@strriderknives.com for questions
Click to expand...


Yeah there were way too many people pimping their knives and screwing them up in the process so they had to make a change.

Basically if it's not pimped they will fix it.
 
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