I sent them a brand new but defective knife which they received on Nov 6th. I sent them several e-mails which they ignored and then I called and and was told they were on strike and maybe they would have someone by January that could look at the knife. When I suggested that one of them get up off their butts, put a new knife in an envelope and send it to me, she said they couldn't do that until a tech looked at mine and they don't have any techs. Now they don't even answer the phones. Anyone know what the situation is?