Awesome service from Busse

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Ad

Joined
Mar 9, 2000
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About three weeks ago I sent my BME to Busse for sharpening after using it to clear out a deck in my back yard. I also asked that the tip be made sharper/pointier.

About a week ago, Mr. Busse called me to tell me that the blade was done and that he had put a military tip on it (I think that's what he called it), and that I should be happy with the tip. He spent about a half hour talking to me as well, which really impressed me all to hell; I assume he has a very busy schedule.

Today, the blade arrived. The edge is scary sharp. The tip is even sharper. Some of the teflon finish has been ground away on the top to reveal the INFI. Now this tip hurts to stick into my finger.:) As Mr. Busse said, I should have no problem popping the balloon. To top it off, he did not charge me a penny for this service, even though I offered to pay.

In short, this service is absolutely first rate in every regard. It is a refreshing experience to say the least. My sincere thanks go to Mr. Busse for taking care of me every step of the way.
 
Ad,
Great story, thanks for sharing it.

I've always thought it's great to deal with a company who thinks of you as a person and not a statistic. That is ANOTHER reason I deal with Busse Combat.
 
How many cases of black label is Jerry sendng each of you for saying nice things about him??? Well he better send me a few cases too. BUSSE ROCKS!!! :D
 
Makes me happy to have invested my hard earned cash in some of these knives. Looking forward to a few more!

Burton
 
Ad's experiences with Busse customer service have been much like my own.

Right from my very first call to place an order, I received the number-one-best customer service in my life from Busse Combat. Since then, I've had several other occasions to interact with them; they have consistently offered the best customer service and best customer relations I have ever had the pleasure to experience.

Busse's products, alone, deserved my purchase. Busse's superb service and relations have also earned my loyalty for the long-term.
 
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